Dell xps keyboard not working fine. the 2 keys, mute volume key and the right arrow keys are not working.

Hi puneetbatra,

Good work on troubleshooting since the On screed keyboard is working it should be an hardware issue to confirm it please connect and external USB keyboard to the system to check if issue reoccurs.

Thankyou for the prompt reply.

I dont have any USB keyboard right now but I'm trying to find it from someone I know. Once I get it i'll update the info about it.

I think updating the driver wont help either since it looks like a hardware issue. can you please tell me how much would it cost to get the keyboard repaired or if a new keyboard has to be bought then how much would it cost to me. (from dell service center only)

Thanks

Hi puneetbatra,

Keyboard on the Dell XPS L502X is Factory Replaceable Unit only a dell trained techncian can replace it. I would suggest you to contact our Dell out of warranty department for repairs at 1-800-288-4410 (US Only). Please reply back if you are located in a different region.

Hi,

I have the same problem with few keys. Can you please give contact details for India.

Thanks,

Urvashi Patel

I have exactly same problem. Right arrow key and mute key are out of service. Sometimes It works but mostly dead. I think there is an issue in the hardware about them being weared out or so. Since this might be an issue about production it should be resolved by Dell in my opinion.