Heya people...

So here is the situation.  I came home from work a couple of nights ago, and my lcd monitor was cracked inside, so I immediately called Dell Support, and the technician had said that I would have to pay the 499.00 to get it replaced, since it was due to mis-use, which clearly wasn't the case, because my laptop is in almost perfect condition (it is only 6 mths old, and I have another 2.5 yrs left to pay on it).  Anyway, this issue arose due to no fault of my own.

Dell is picking the system up on Monday or Tuesday and I am wondering if anyone has run into this issue before or something similar and if anyone knows what Dell's standard is for determining that it was misuse, how do they judge it?