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7889
December 29th, 2014 04:00
Inspiron 3520 on win 8.1 video HUGE problem - help needed please!
Hi guys,
got here as you're my last resort. Here goes the story about my beloved insp 3520...
The other day I upgraded win 8 to 8.1. And then it started.. perhaps coincidentally but I cannot tell. Software or hardware? What to do?
When does it happen? Randomly. No scheme here. Sometimes I play for hours and it's fine, sometimes it occurs right away the boot.
How long does it last? Randomly. Sometimes a few seconds, sometimes longer.
What helps? At times it goes away itself. Always helps to reboot. Before I used to knock around the keyboard thinking it might be a hardware issue but eventually I figured my actions were stupid and stopped.
Is it the driver from new Win? Is it something easily cureable? Please say it is.. I don't want to part with my Dell :( :(
Will be enormously thankful...
Cheers
Bartek
Philip_Yip
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December 29th, 2014 06:00
If it happened as Windows 8 was upgraded to Windows 8.1 then it is likely a driver issue. Installation of Windows 8 Service Pack 1 i.e. Windows 8.1 leads to many issues and I always recommend clean installation:
http://dellwindowsreinstallationguide.com/a-clean-install-of-windows/
The system will perform much better under a complete clean installation.
However since you aren't sure whether your hardware is good or not, run the full F12 preboot diangostics:
http://dellwindowsreinstallationguide.com/f12-preboot-diagnostics/
You may also want to leave the system on the BIOS setup screen overnight (press F2 at startup). If it crashes then it is a hardware issue as the BIOS has nothing to do with Windows 8.1.
inspiron 3520
4 Posts
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December 29th, 2014 07:00
Thanks
I have just run bios diagnostics. No issues found. Is there anything I can do but reinstall the os? Aby Chance drivers upgrade wilk fix this? If so which drivers should I install?
Cheers
B
Philip_Yip
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December 29th, 2014 15:00
Install the Windows 8.1 64 Bit (WB64A) drivers from here:
http://downloads.dell.com/published/pages/inspiron-15-3520.html
In particular for the video.