Inspiron Keyboard - number keys do not work (E1505 / 6400)

Question

I have a Dell Inspiron E1505 / 6400 and noticed that certain number keys on the keyboard intermittently flake out. Right now, I cannot use 1,2,3,4,7,8,9,0, and some of the F-keys on the laptop keyboard. Holding down 5,6,7,8 results in "=" printing out on the screen. However I have attached a USB keyboard that I normally use, and all the keys function properly (which is how I can type in 7, 8, 9, 0). Does anyone know what is going on? Is it a keyboard hardware failure? This is an intermittent thing. Sometimes the keys work again.

Message Edited by fusionvic on 04-04-2007 04:17 AM

iAutomaton · Answer

i am having he same problem wihou he luxur of anoher keboard. his forum has been lil 2 no help 4 me. if i canno solve his problem in a week, i am selling his compuer on eba and recommending no one bu dell producs ever again. m compuer is 2 ears old, his is ridiculous.

Rollie_R · Answer

All,   Please run the keyboard test from the Dell Diagnostics.  Press F12 when you see the prompt during boot.  The diagnostic will have you press all the keys in order and light key corresponding key on the screen.  If you get incorrect results, or if it returns an error message then the keyboard has failed and needs to be replaced.

PenguinGirl35 · Answer

I've had the same problem with my four month old inspiron 1525.  I ran the diagnostics check and keyboard check and passed both.  The problem is still there however.  Any ideas for a solution??  The problem is intermittent and thus I'll be wasting my time sending it back.  Are there any patches available as it is clear there are many instances of this problem.

PenguinGirl35 · Answer

Is anyone from Dell going to bother to answer the post below?

I am using the on screen keyboard to type. My keyboard passed the keyboard test and yet the problem is still there.

I would actively discourage anyone about to buy a Dell computer as they are no good and there i no support.

Rubbish rubbish rubbish. Fit for the bin and nothing else. I bought it in January and it's utter junk.

Dell? A reply would be courteous.

Balaji Ramanath · Answer

This is a user-to-user forum and there is no one from dell here except for some forum moderators.  If your computer is under warranty and you need tech support, you need to contact dell tech support directly.  If your computer is not in warranty, you can try a replacement keyboard and see if that corrects the problem.  Replacement keyboards are under $30 and they are easy to replace (the user's manual or the service manual for your model of laptop will have detailed instructions with drawings).

Locked Topics – Laptops General

Inspiron Keyboard - number keys do not work (E1505 / 6400)

Was this post helpful?