Mouse and Touchpad not working properly, Inspiron 6000

Question

Hi,

I have been on the phone with dell people for like 10 hours this week trying to fix this and to no avail.

My mouse (usb) and touchpad are both not functioning. The will move around normally but are inconsistent when it comes to clicking on things.

I have reintalled/updated drivers. I have done the diagnostics and everything passed. I have virus searched like mad, nothing found. Updated Bios from Dell. I have determined that CTRL + ALT+ DEL helps for some time. As does banging my usb mouse on the desk. Also, I one tapped the palm rest hard and it work for a clicked or two. I have also restored my laptop to 2 weeks ago.

Help??? the very last dell guy told me i need to completly wipe my system... that cant be right... right?

Message Edited by sweetpea4e on 09-24-2008 07:15 PM

ieee488 · Answer

There should be a setting for theTouchpad for Auto-disable or something like that. This means if you have a USB mouse plugged in, the Touchpad would be disabled automatically.

Balaji Ramanath · Answer

Have you tried plugging your mouse into different USB ports?  Have you tried a different mouse and/or keyboard?  Have you got the latest drivers for the touchpad?

sweetpea4e · Answer

Yes I tried the USB mouse in another port. I have updated the drivers, as well as the bios and service pack 3.

Balaji Ramanath · Answer

In that case, it sounds like your USB mouse has gone bad.  Try a different mouse and see if the problem goes away.

sweetpea4e · Answer

How would the USB mouse being old/bad affect my touchpad having the same symptoms???

Balaji Ramanath · Answer

As IEEE488 mentioned, perhaps your touchpad is being disabled partially because of the bad mouse plugged into the USB port.  Is your mousepad displaying these symptoms even after you unplug the USB mouse and reboot a couple of times?

Balaji Ramanath · Answer

Have you run the dell diagnostics on the touchpad (F12 at the dell logo screen before windows boots up)?

sweetpea4e · Answer

yes it is. I have not used my mouse in about two weeks. Sorry for the misunderstanding.

sweetpea4e · Answer

Yes. and the mouse, and the keyboard. All passed.

Balaji Ramanath · Answer

Do you click using the mouse buttons on the touchpad or do you tap to click (on the touchpad surface itself rather than using the buttons below it)?  Have you tried changing the settings from one to the other and seen if one of them is better/more consistent than the other?

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Mouse and Touchpad not working properly, Inspiron 6000

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