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May 1st, 2012 10:00

Technical Services for United Arab Emirates

Hello to all,

I have a Dell Inspiron N5110 which i bought from Virgin in Dubai Mall, when i bought it i purchased extended warranty and now i require technical servicing as the laptop has suffered damage. My problem is that the website for Dell aren't specific on where or who i can contact to carry out the repairs, a lot of countries are listed but the UAE is not one of them. I am gonna assume that they have a help service for my country since they sell their products here.

The main issues with my laptop are the Screen is cracked and needs to be replaced, several plastic panels have minor damage to them, the hard drive is broken but i have sent it to be recovered at a cost of nearly 1000 euros. Other internal components may be damaged but at a glance they seem fine, the computer boots up and detects the processor, ram and graphics card. I have been told that perhaps purchasing another computer would be a better solution, but i believe the only major thing to be replaced is the screen which i hope the return to factory warranty will cover.

I would really appreciate some help, perhaps the contact details for the technical support in the UAE.

Kind Regards. 

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47K Posts

May 1st, 2012 11:00

www1.euro.dell.com/.../uae

Home and Home Office Commercial Distribution and Reseller Enquiries Commercial Partners

Please contact the Dell Partners listed below to purchase Dell products in your country

BDL
Sales
Contact name : Mr. Althaf Alam
BDL Email : order@bdlgroup.com
Tel : +971 4 327 8236
Fax : +971 4 327 8432
Address : Computer Plaza, Al Ain Centre,
No. 107 Mankhool Road, Dubai,
U.A.E.
Website : www.bdlgroup.com

METRA Computer
Sales
Contact name : Zeba Naqvi
METRA COMPUTER Email : zeba@metradubai.ae
Tel : 00971-4 31 70800
Fax : 00971-4 39 79678
Support
Service Call Logging : 00971-43978765
Email Call Logging : rma@metradubai.ae
Escalation Manager : Yasser Abdel_Moniem
Email : ymoniem@metradubai.ae
Tel : 00971-4 31 70981
Website : http://www.metracomputer.com

Redington Dubai
Sales
 Contact name : Anwar Farook
 Email : Dubai.Service@redingtongulf.com
Tel : 800 7632 ; 04-2040500

Redington Abu Dhabi
Sales
 Contact name : Saji SN
 Email : Abudhabi.Service@redingtongulf.com
Tel : 800 7632 ; 02- 5535414

TECHNOWORLD LLC
Sales
Contact name : Samer Amkieh
Email : samer.amkieh@eccdxb.ae
Tel : (+971) 4 403 3847
Support
Dubai
Service Call Logging : 00971-4-3215000
Email Call Logging : ecdxbservice@eccdxb.ae
Contact name : Jehad Khasawneh
Email : jehad.khasawneh@eccdxb.ae
Tel : (+971) 4 321 5000
Abu Dhabi
Service Call Logging : +971 2 6413500
Email Call Logging : helpdesk@ecead.ae
Contact name : Elie Nachef
Email : elie@ecead.co.ae
Tel : +971 02-6732500

Including Vostro Enquiries

Please contact the Dell Partners listed below to purchase Dell products in your country

Dell Partners
APTEC Distribution FZ (L.L.C)
Sales
Contact name : Dell Business Unit
APTEC Distribution FZ (L.L.C) Email : dell-sales@aptecme.com
Tel : +971 4 3697111
Fax : +971 4 3697110
Distributor Head Office : APTEC Distribution FZ (L.L.C)
Building No. EIB 03,1st Floor,
Dubai Internet City
PO Box 33550, DUBAI,UAE
Bahrain-Iraq-Jordan-Kuwait-Oman-Qatar-UAE-Yemen
Website : www.aptecme.com

Mindware S.A.
Sales Information
Contact name : Shadi Tahan
Mindware Email : Dell@mindware.ae
Tel : +97143913333
Fax : +97143913334
Distributor Head
Office :
P.O.Box : 55609 ,
Dubai Internet City , Building 2 ,
Office 205-206 , Dubai ,
UAE
Company Web address : www.mindware.ae

Unatrac
Sales
Contact name : Ismail M. Abdel Aziz
Unatrac Email : iaziz@mantrac.com.eg
Tel : +971507081919
Fax : +97148862239
Distributor Head Office :

Jebel Ali, Dubai,
U.A.E.

Dell Partners
Computer Direct Access
Sales
Contact name Abu Dhabi : Mr. Marco Mostacci
MDS UAE Email : marco@cdauae.com
Tel : (+971) 2 6717275
Computer Direct Access Fax : (+971) 2 6765002
Contact name Dubai : Mr. Ammar Al Basha
Email : ammar@cdauae.com
Tel : (+ 971) 4 3359800
Fax : (+ 971) 4 3359997
Distributor Head Office : Computer Direct Access LLC
P.O.Box 14347 Dubai,
UAE.
Support
Abu Dhabi Service Call Logging : (+971) 2 6717275
Email Call Logging : helpdesk@cdauae.com
Dubai Service Call Logging : (+971) 4 3359800
Email Call Logging : support@cdauae.com
Escalation Manager : Jagannath J
Email : jagannath@cdauae.com
Tel : (+ 971) 4 3359800
Website www.cdauae.com

Emirates Computers
Sales
 Contact name : Michael Kandalaft
 Email : Michael.kandalaft@eccdxb.ae
Tel : (+971) 4 4405489
 Fax :
Distributor Head Office : EMIRATES COMPUTERS
P.O.Box 60983, Dubai, U.A.E.
Support
ABU DHABI
Service Call Logging : (+971) 2 6998000 (or toll free: 800-323)
Email Call Logging : helpdesk@ecead.ae
Escalation Contact : Anoop AbdulRahim
Email : anoop.ar@ecead.ae
Tel : (+971) 2 6998157
DUBAI
Service Call Logging : (+971) 4 4405400
Email Call Logging : ecdxbservice@eccdxb.ae
Escalation Contact Dubai & Northern Emirates : Eiman Amsip
Email : Eiman.Amsip@eccdxb.ae
Tel : (+971) 4 44472377
Website www.emiratescomputers.ae

ITQAN Al Bawardi Computers
Contact name : Nassib Makarem
ITQAN Email : nmakarem@itqan.ae
Tel : 00971-2-6767666
Fax : 00971-2-6769595
Distributor Head Office : 8th floor, Bin Darwish Bldg.
Salam Street , Abu-Dhabi,
UAE.
Support
Service Call Logging : 02-6730202 / 04-3351700 / 8005299
Service Call Logging : 02-6730202 / 04-3351700 / 8005299
02 number to log calls from Abu Dhabi and 04 number to log from Dubai.
Email Call Logging : Helpdesk@itqan.ae
Email Call Logging : Helpdesk@itqan.ae
helpdeskdxb@itqan.ae
Escalation Manager : Imad Shuwaikih
Escalation Manager : Imad Shuwaikih
Email : iashuwaikih@itqan.ae
Tel : 02-4037999 / 050-6611247
Company Web address : www.itqan.ae

Key Information Technology
Sales
 Contact name : Selwyn De Souza
 Email : Selwyn.desouza@kit.ae
Tel : 9714 3989999; Ext 710
Key Information Technology Fax : 971 4 3988440
Distributor Head Office : Kuwait Street , P.O. Box 6856,
Dubai UAE
Support
Service Call Logging : (+971) 4 398 9999; Ext 400
Email Call Logging : Techsupport@kitgulf.com
Escalation Manager : Pushparaj Shetty
Email : Pushparaj.Shetty@kit.ae
Tel : 971 4 3989999; Ext 410
Website : www.kit.ae
ABU DHABI
Sales
 Contact name : Mathew Varghese
 Email : Mathew.varghese@kit.ae
Tel : 971 2 6224442
Fax : 971 2 6227775
Office : Liwa Street , Abu Dhabi
Support
Service Call Logging : (+971) 2 6224442Ext 244
Email Call Logging : Techsupport@kit.ae
Escalation Manager : Pushparaj Shetty
Email : Pushparaj.Shetty@kit.ae
Tel : 971 4 3989999; Ext 410
Website : www.kit.ae

SecureTech
Sales Information
 Contact name : Krishna Kumar
Securetec Email : kumar@securetech.ae
Tel : 00971-02-4121000
Fax : 00971-02-6417171
Distributor Head Office : Villa No #1, Next to Savor Saloon,
Behind Red Creasent,
Opp. Bin Moosa Daly, Muroor Road,
Abu Dhabi. P.O. 41811
Support Information
Service Call Logging : 00971-02-4121042
Email Call Logging : helpdesk@securetech.ae
Escalation Manager : Aristotle Corpuz
Email : aristotle@securetech.ae
Tel : 00971-50-5329240
Website : www.securetech.ae

Seven Seas Computers
Sales Information
Contact Person : Narendra Talreja:
ntalreja@sscomp.ae
Seven Seas Email : ssc@sscomp.ae
Tel : +971 4 308 3555
Fax : +971 4 336 6727
Head Office: Seven Seas Computers LLC
72B Umm Hureir Road,
Off Za'abeel Road,
P.O. Box 8469,
Dubai - UAE
Website: www.sscomp.ae

Tuqnia
Sales Information
Tuqnia
Abu Dhabi
Contact name : Mr. Viswanath
Email : vishy@tuqnia.ae
Tel : 9712 6315960
Fax : 9712 6348218
Dubai
Contact name : Mr. Pradeep Kumar
Email : kumar@tuqnia.ae
Tel : 971 4 3087121
Fax : 971 4 3936525
Head Office :
Support Information
Abu Dhabi
Email Call Logging : auhsupport@tuqnia.ae
Escalation Manager : Viswanath
Email : vishy@tuqnia.ae
Tel : 971 2 6315960
Dubai
Service Call Logging : 971 4 3935222
Email Call Logging : dxbsupport@tuqnia.ae
Escalation Manager : Saad Dadan
Email : saaddadan@tuqnia.ae
Tel : 971 4 3935222
Website : www.tuqnia.ae
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