Hi,

Welcome to the Community. If its a system exchange then it will be the same system. In most cases it will be a refurbished system. If the same system/or parts are not available, then the Dell India team will call you back with options.

Thank you

Hi,

Send me a Private Message, click on my user name, add me as a friend, and send me your service tag, phone number and address.

Thank you

DELL is very worst in the costumer satisfaction...... as a replacement to my old laptop dell is offering me XPS 15Z which is not even half of my config of the old laptop..... i spent hours and days with this and they are cheating the costumer with a lower model..... dell has already paid a fine for unfair compensation and still it is continuing the same...... FROM MY EXPERIENCE I WILL NEVER EVER SUGGEST ANYONE TO BUY DELL........ and i didnt accept the offer of xps15z

Dell has also agreed to rplace my XPS L702x for and overheating issue as well.  I was wondering the same about which model we will receive since this model was discontinued.  sounds like they have been keeping you waiting just in casse another system comes in.  Hopefully that is not the case.  Best of luck for a quick resolution

i have the same problem, dell took my xps 15z for replacement and now they r telling the production has stopped and they r offering me 14z. can u help me out

if you are interested ask them for an inspiron 17r spl edition or a inspiron 15r spl edition....... even i got a inspiron 15r spl as a replacement but that laptop is also faulty so they hav picked up my system to check..... i hav wasted 3 months with dell..... hope u ll get a good replacement...... talk with the dell escalation team coz they are the one who solved my issue

The  best solution is "not to buy dell products anymore"

hey !! plz dont accept that offer.....

yeah but what to do???

ya i got the replacement but it took me 8 months to get the final laptop.... they replaced with inspiron 15R special edition ... tat was an unfair replacement but still i accepted it since ter was no other way but that inspiron 15R was also faulty having the same problems and now i replaced them with inspiron 17R special edition that was a fair replacement and i gt this laptop b4 few days.... and it is wrkng fine till nw..... really dell's quality of manufacturing is bad...... in this inspiron my LAN port was not working so the technician replaced the part few hours ago....

But are the replaced ones new or refurbished ? And I have a 3d laptop so will I be getting a 3d one or normal one ?

Thanks and good luck with the new system:)

Please send me the specs of your inspiron 17r se so I'l know what dell will be offering me.