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August 16th, 2021 06:00

Dell Power Manager Service installation errors 25026, 25029, 25028, 25025, 1603

Hi,

When I'm trying to install Dell Power Manager Service v3.9.0 (https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=gd7j6) onto the Latitude 5420, the install fails with errors 25026, 25029, 25028, 25025 and finally 1603. Here is part of the log:

 

Property(C): SecureCustomProperties = ISFOUNDNEWERPRODUCTVERSION;USERNAME;COMPANYNAME;ISX_SERIALNUM;SUPPORTDIR;INSTALLDIR;ISUPGRADE;LAUNCHREADME;ISSHOWMSILOG;ISCHECKFORPRODUCTUPDATES;LAUNCHPROGRAM;DOTNETVERSION461FULL
Property(C): UnSupportedFeatureDetected = The application is not supported on your system. Aborting installation. Error: 25026
Property(C): UnSupportedOSDetected = The application is not supported on your operating system. Aborting installation. Error: 25029
Property(C): UnSupportedSMBVersion = The target system can not be identified as a supported system. The installation will exit. Error: 25028
Property(C): UnSupportedSystemDetected = The application is not supported on your system. Aborting installation. Error: 25025

 

...

 

[Mon Aug 16 14:01:01 2021]	
--- End of Vendor Software Log ---

[Mon Aug 16 14:01:01 2021]	Vendor Software Return Code: 1603
[Mon Aug 16 14:01:01 2021]	logo.png
[Mon Aug 16 14:01:01 2021]	Name of Exit Code: ERROR
[Mon Aug 16 14:01:01 2021]	Exit Code set to: 1 (0x1)
[Mon Aug 16 14:01:01 2021]	Result: FAILURE
[Mon Aug 16 14:01:03 2021]	Name of Exit Code: ERROR
[Mon Aug 16 14:01:03 2021]	Execution terminated at date-time Mon Aug 16 14:01:03 2021
[Mon Aug 16 14:01:03 2021]	######

 

Any ideas why the software thinks it's incompatible with my hardware? Both are from 2021 and listed as compatible on each other's pages.

Thanks,

Marcel

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August 17th, 2021 00:00

Dear DELL-Cares, I sent you the Service Tag 3 times. Please check your inbox again.

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August 17th, 2021 00:00

We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.

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