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Dell won't get past Dell logo
I have a Dell e7740, it won't get past the Dell logo on startup, neither Wil it load the bios the F2 or de fn diagnostic, so nothing works.
I drained the battery, removed cmos battery, nothing helps.
Please anybody knows how to fix this?
JOcean
9 Legend
9 Legend
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12.2K Posts
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February 20th, 2023 19:00
This forum thread and this one may help.
Mailf
11 Posts
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February 20th, 2023 19:00
Thank you but he is really stuck at the Dell logo and does not load any troubleshooting, neither the bios nothing. So I can not start from live usb or something. All ready tried 3 different hardddrives, nothing
U2CAMEB4ME
4 Operator
4 Operator
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6.2K Posts
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February 21st, 2023 04:00
Welcome to the Dell Community
Hold down the "D" key, push the power button, release the power button, wait 2-3 seconds and release the "D" key
The laptop should go through an LCD test of solid White, Red, Green, Blue and Black 2 or 3 times.
After completion it should try to automatically boot 2 or 3 times.
Give it time to complete the test and boot.
Best regards,
U2
U2CAMEB4ME
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4 Operator
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February 21st, 2023 06:00
@Mailf
If you have 2 sticks of memory installed try using just 1.
Regards,
U2
Mailf
11 Posts
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February 21st, 2023 06:00
Power up with d key gives some lcd colors, but I still does not boot or go into bios after that. Still hangs on the Dell logo (status bar half way)
Mailf
11 Posts
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February 21st, 2023 06:00
It has been sitting there for 20 hours, so it really does not get past that Dell logo screen. Even with the hard drive dismounted or other hard drives in, nothing works...
Mailf
11 Posts
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February 21st, 2023 07:00
Yes it looks like it, I already tried that with the cmos removed he first tries to power on 2 times and shuts off, after that he powers up with screen and gets the Dell logo again, so not like in the video
Mailf
11 Posts
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February 21st, 2023 07:00
Also sometimes after hard resets en cmos unplug it get past the Dell logo with only 1 blinking - sign left on the screen.... Like in the picture, but nothing happens.
confuseduser43
591 Posts
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February 21st, 2023 07:00
Hello,
It looks like your system is unable to complete it's post have a look at this video
Mailf
11 Posts
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February 21st, 2023 07:00
Thanks I already tried swapping the ram, wapping HD, removing network card , also that does not work.
confuseduser43
591 Posts
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February 21st, 2023 12:00
Hello,
Does this help ? How to Troubleshoot a No POST Issue on a Dell Laptop
Mailf
11 Posts
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February 21st, 2023 19:00
Not really I don't have anything flashing or beeping
Only power button is on. And in the beginning the hard drive, .
Is there a way to flash the bios for this computer without needing to enter the bios?
All this started when I deleted a Linux partition. Then could net get into windows with grub rescue. Then nothing happens so I don't understand
Mailf
11 Posts
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February 22nd, 2023 07:00
So Dell can you send me the bios tool? To flash the bios because it looks like it's the bios that is corrupted.
U2CAMEB4ME
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6.2K Posts
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February 22nd, 2023 08:00
@Mailf
https://www.dell.com/support/kbdoc/en-us/000132453/how-to-recover-the-bios-on-a-dell-computer-or-tablet
Regards,
U2
Mailf
11 Posts
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February 22nd, 2023 13:00
I don't have the bios option, so how to flash it from USB without entering the bios so he auto updates