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sssfasih
1 Copper

Headphone jack not working

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I have latitude E6430. When i use BIOS Diagnostics with my headphones plugged in ,it gives sound.but in Windows it doesn't. I have updated drivers.Checked Services - all that belongs to sound system are running. and everything.help me

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Dell-Parnoshree C
3 Argentium

Re: Headphone jack not working

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Hi sssfasih,

 

If the suggested steps didnt help. It can a hardware fault, you might want to get the system diagnosed at local Dell service center. If the system is under warranty kindly PM us the service tag details we will check and help you accordingly.

 

 

Dell-Parnoshree C
Social Media Support
#IWork4Dell
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6 Replies
sssfasih
1 Copper

Re: Headphone jack not working

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anyone there to help??

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Dell-Parnoshree C
3 Argentium

Re: Headphone jack not working

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Hi sssfasih,

You can update the system BIOS along with the audio drivers. Uninstall the audio drivers from device manager restart the system install the drivers and check if that works.

The link to install the drivers is https://www.dell.com/support/home/us/en/19/product-support/product/latitude-e6430/drivers.

Dell-Parnoshree C
Social Media Support
#IWork4Dell
Dell Support Videos
Drivers and Downloads
Driver order

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sssfasih
1 Copper

Re: Headphone jack not working

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Anybodyy????

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Dell-Parnoshree C
3 Argentium

Re: Headphone jack not working

Jump to solution

Hi sssfasih,

 

If the suggested steps didnt help. It can a hardware fault, you might want to get the system diagnosed at local Dell service center. If the system is under warranty kindly PM us the service tag details we will check and help you accordingly.

 

 

Dell-Parnoshree C
Social Media Support
#IWork4Dell
Dell Support Videos
Drivers and Downloads
Driver order

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sssfasih
1 Copper

Re: Headphone jack not working

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I already have updated BIOS few days ago. and drivers solution of uninstalling was also done. However, I did it again. Uninstalled IDT Audio driver,restarted computer. Just after Restarting Windows automatically detected and installed default driver for sound. I updated audio driver from Dell website once again. and nothing happened, the problem persists.

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Dell-Parnoshree C
3 Argentium

Re: Headphone jack not working

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Hi sssfasih,

 

As suggested earlier the issue can be with the system hardware you can have the system diagnosed by any Local Dell service partner if out of warranty. PM the service tag if the system is still under warranty we will help you further.

 

 

Dell-Parnoshree C
Social Media Support
#IWork4Dell
Dell Support Videos
Drivers and Downloads
Driver order

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