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April 8th, 2020 08:00

How do I achieve 5120x1440 with my e5490 on my monitor C49RG90?

Hello,

I have a Dell Latitude e5490 with DisplayPort over USB Type-C. It doesn't have a Nvidia graphics controller. I want to know how can I achieve the highest resolution for my monitor. I am not that interested in refresh rates because I will be using it for Office applications only. I have a Samsung C49RG90 and hope to achieve the resolution of 5120x1440 at any refresh rate (although it still has to be workable for office applications).

In the e5490 technical guidebook it states the following supported resolutions and max refresh rates:
- HDMI 1.4 (UMA): 4096x2160 @ 30 Hz, 24bpp
- HDMI 2.0 (DSC): 4096x2160 @ 60 Hz, 24bpp
- Analog: (VGA) system 1920x1200 @ 60Hz with 24-bit color depth
- Max Digital: (DP 1.2 over Type-C Port) 4096x2304 @ 60Hz, 24bpp

I guess 4096x2160 @ 60 Hz is not possible because it requires discreet memory from a Nvidia controller which I don’t have. All that remains are output 4096x2160 @ 30 Hz over HDMI 1.4 or 4096x2304 @ 60Hz over DP. I have searched the internet but I am still uncertain if this will be possible.

My questions are:

  • Is it possible to get the resolution of 5120x1440 at any refresh rate?
  • How to connect to achieve this resolution (HDMI or DP)?

Many thanks in advance.

Regards,

Richard.

9 Legend

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14K Posts

April 8th, 2020 10:00

@Richard1938  the Latitude 5490 (not E5490; the E was dropped when the E-Port underside docking connector was dropped) can indeed run 5120x1440, at the normal 60 Hz refresh rate.  You don't need an discrete GPU at all.  The Intel GPU can support up to 4K resolution, and if you do the math, you'll notice that 4K is actually slightly more total pixels than 5120x1440 "dual QHD".  However, it appears that a bug in a recent Intel driver update broke 5120x1440, so you might have to force an older driver onto your system, unless maybe an even newer release has fixed this issue since I last addressed it.  This came up in this thread where an XPS 15 user was asking about running this very same display.  The XPS 15 has a discrete GPU, but the Intel GPU still has direct control of the display outputs, fyi.  I initially suggested some basic troubleshooting earlier in that thread because the person who posted was initially limited to a lower resolution, but the post marked as the solution is where I finally found a link to an Intel forum that talked about this issue and how to resolve it.

Anyhow, you'll want to use a USB-C to USB-C cable that supports video, or else a USB-C to DisplayPort cable.  They'll both allow you to run that resolution, although note that even if you use a native USB-C cable, you'll be limited to USB 2.0 speeds for anything you plug into the display's USB ports.

April 9th, 2020 04:00

@jphughanMassive thanks for your reply. This is really helpful and I wasn't able to come up with this information if you haven't pointed it out. I still have the older driver on my laptop hopefully it will stay this version for now. I do hope that Intel addresses and solves this bug in a new release in the near future. Also thanks for pointing out the correct cable/adapter. You are a champ.

Again, many thanks.

Regards,

Richard

9 Legend

 • 

14K Posts

April 9th, 2020 06:00

@Richard1938  happy to help, and best of luck with your display setup!

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