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October 30th, 2020 10:00
Latitude FingerPrint Reader with DigitalPersona
Our organization is currently using DigitalPersona AD console with a USB-connected fingerprint reader to logon to networked computers and for password management. We would like to see if we can utilize the built-in fingerprint touch sensor with the DigitalPersona console.
I have ControlVault drivers installed on a test device, and the laptop recognized an attempt at entry, but no further action occurs. I'd like to ask if anyone has leads to any knowledge, documentation, or additional drives that may be necessary. When going to the application's support site and they could not provide me with additional information.
Any help is appreciated.
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DELL-Cares
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October 31st, 2020 04:00
We tried reaching you on a private message asking for the Service Tag but did not receive a response. Please feel free to reply to the private message whenever you are available.
DELL-Cares
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27.8K Posts
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November 2nd, 2020 06:00
Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.
jrsnapp1
1 Message
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November 6th, 2020 08:00
Same situation. The integrated fingerprint reader doesn't allow me to log in to the domain. It does with the USB connected. What did you do to fix? We are using DP AD client version 3.1
CYP-Smith03
1 Message
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April 6th, 2023 09:00
I also have this same situation and would really like to find out how I can use the integrated fingerprint reader with our Digital Persona software. This wasn't an issue on our previous generation Dell laptops, but the newer ones wont recognize the fingerprints using this software and integrated fingerprint readers.