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McAfee Drive Encryption Fatal Error: 0xEE020006 on Dell Latitude 7280
Hi,
I have a Dell Latitude 7280 and I am experiencing this error at system boot:
McAfee Drive Encryption
Fatal Error: [0xEE020006] Getting disk info
I've tried to install a new BIOS version and I can see that the version has changed, but I still get the same error.
Do you have any other solution to solve this error (preferentially one that does not require to install a new image or loose information from the disk)?
Thank you in advance.
DELL-Cares
Moderator
Moderator
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25.1K Posts
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October 21st, 2020 05:00
We tried reaching you on a private message asking for the Service Tag but did not receive a response. Please feel free to reply to the private message whenever you are available.
ejn63
10 Elder
10 Elder
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23.2K Posts
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October 21st, 2020 07:00
Run an extended diagnostic on the drive (F12 at powerup) to verify the hardware.
If the drive checks out OK, the next step: contact McAfee support.
If the drive fails the diagnostic, it'll need to be replaced; if you're under warranty, call Dell with the error code and the validation number from the diagnostic and they'll replace the drive.