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April 27th, 2021 14:00

System Thread exception not handled with 4 warnings and an bugcheck error

I have a lattitude E5570 purchased in 2016. Worked fine until yesterday when it started to boot, logged in, got teh home screen, then a blue screen with System thread error. Reviewing possible causes/solution online stated it was probably a driver issue and should boot in safe mode to find and fix the driver. First I tried to revert to a previous version when in safe mode because I know other computers were getting updates and that is usually when things go very wrong. The revert to previous version did not work. Booted in safe mode a second time and reviewed the system logs (looking for a particular driver that might be an issue and found 4 warnings and 1 error. Warning 1: Driver\wudfrd failed to load for device acpi\int3400\2&daba3ff&0.  Warning 2: Driver\wudfrd failed to load for device usb\vid_0a5c&pid_5834&mi_01\6&81a7e03&0&0001  (sometimes shows up twice). Warning 3 Driver\wudfrd failed to load for device cvusbdrv\wbf_provider_touch\7&116e08d2&0&513. Warning 4: Driver\wudfrd failed to load for device bcmnfcusb\nfc_provider\7&13787e1f&0&257 and error said it stored info in Memory.dmp but could not read file with notepad.  Any ideas?

December 17th, 2021 07:00

Any lucked resolving this error yet?  We have BSOD on all of our 5570 laptops after a Windows update. Only crashes when Ethernet cable is NOT plugged in. Wireless will connect while ethernet is plugged in. Doesn't matter which wifi driver we use. If we boot up without ethernet, it will blue screen a minute after login.

 

6 Posts

March 4th, 2022 13:00

I have the same exact problem with a latitude E5570. Any fix yet?

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March 4th, 2022 14:00

Hello,  I see you are looking for help with a Dell purchase. If you need our help, you can start a private/direct message with us and we will be happy to assist you.

6 Posts

March 4th, 2022 14:00

Same EXACT issue here and I have searched and searched and cannot find any fix, this is ridiculous. Pretty much ruined this laptop.

6 Posts

March 7th, 2022 07:00

I fixed the issue on my system. I uninstalled all old Dell applications from the Apps list and issue is no longer happening.

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