USB 3.0 port not working

Question

Good Morning,

I HAVE A LATITUDE E5450. THE SAME USB PORTS WORK FINE WITH USB 2.0 BUT WON'T WORK FOR USB 3.0.I TRIED EVERY POSSIBLE SOLUTION. UPDATED DRIVERS USB ROOT 3.0 AND USB 3.0 EXTENSION.. NOTHING WORKS. IT'S WORTH MENTIONING THAT MY LAPTOP SUPPORTS USB 3.0 AND I TEST THE SAME CABLE OF 3.0 ON OTHER COMPUTER IT WORKS FINE.

PLEASE HELP ME IN THIS REGARDS

Dell-Parnoshree C · Answer

Hi Noori51,

You can update the system BIOS and check if that helps

https://www.dell.com/support/home/us/en/19/product-support/product/latitude-e5450-laptop/drivers.

Check-in safe mode if the USB 3.0 ports work?

https://www.dell.com/support/article/us/en/19/sln306359/how-to-boot-to-safe-mode-in-windows-10?lang=en Windows 10

https://www.dell.com/support/article/us/en/19/sln151827/how-to-boot-into-safe-mode-on-windows-vista-and-7-on-your-dell-pc?lang=en Windows 7

Noori51 · Answer

Thanks for the heads up,

I already updated my system bios yesterday which didn't help. I logged in to safe mode the same result. USB 2.0 cable works for my WD External Hard drive but USB 3.0 won't work. although my Computer has 3 ports which all support USB 3.0.

Dell-Parnoshree C · Answer

Hi Noori51,

USB support is built into the chipset driver and Windows, drivers for the same are updated to the latest. You can take the system back to its factory defaults and install a fresh operating system. If that doesn't work, you know you have a hardware problem and will need a system board.

Noori51 · Answer

Thanks for the replay,

I already did install new windows. the problem seems to be with windows 10 cause I plug my External Hard Drive USB 3.0 it was responding either. when I plugged USB 2.0 with the same hard disk it starts working on both laptops. although all drivers are up to date. but ports for USB 3.0 not working I guess I will wait for windows 10 update to fix this.

speedstep · Answer

Some External Hard Drives will require a Y cable that taps 2 USB ports for power.

https://www.newegg.com/p/N82E16875940788

You will need to clean install windows 10 1809 or 1903 with OEM system builder DVD.

https://www.newegg.com/microsoft-windows-10-pro-64-bit-reinstall-recovery-disc-only-no-license-key-included/p/N82E16832350238

Then download the CAB file for windows 10.

https://www.dell.com/support/article/us/en/04/how13402/latitude-e5450-5450-windows-10-driver-pack?lang=en

Then download and install 7 zip

https://www.7-zip.org/download.html

Then move the cab file to the my documents folder.

Then extract the contents of the CAB file in that folder by right click and say extract here via 7zip.

Once this is done you right click on any yellow ! in device manager and say install from my pc instead of the internet.

Current Driver CAB Summary

Model Platform ID Version Release Date Size Link

Latitude E5450_5450

Windows10

000NG

A08

03/27/2018

826 MB

Download Now

Driver CABs Homepage | Understanding Delta Report

Delta Report for Previous Driver CAB v/s Current Driver CAB

(WHK99-A07-11/15/2017) v/s (000NG-A08-03/27/2018)

----Comparison Report----

Arch Category Device Description Current CAB

x64	audio	Realtek High-Definition Audio Driver	ReleaseID: DDG39 DellVersion: A06 VendorVersion: 6.0.1.6111
x64	chipset	ST Microelectronics Free Fall Data Protection	ReleaseID: CP3V3 DellVersion: A00 VendorVersion: 4.10.67
x64	chipset	Intel Collaborative Processor Performance Control Utility	ReleaseID: K3M07 DellVersion: A00 VendorVersion: 1.0.0.1018
x64	chipset	Intel Chipset Device Software	ReleaseID: 64GG6 DellVersion: A01 VendorVersion: 10.1.1.8
x64	chipset	Intel Dynamic Platform and Thermal Framework	ReleaseID: NWWR5 DellVersion: A03 VendorVersion: 8.2.10900.330
x64	chipset	O2 Micro OZ777xxx/OZ621XX memory card reader Driver	ReleaseID: FFXJM DellVersion: A00 VendorVersion: 3.0.8.52
x64	chipset	Intel(R) Management Engine Components Installer	ReleaseID: 4J8MX DellVersion: A00 VendorVersion: 11.7.0.1035
x64	communication	Dell Wireless 5809e LTE Mobile Broadband Driver and GPS driver	ReleaseID: 0GN3K DellVersion: A06 VendorVersion: 6.19.4382.502
x64	communication	Dell Wireless 5808e (DW5808e) quot;Customer Kit Modulequot; LTE Mobile Broadband Driver and GNSS (GPS) Driver	ReleaseID: 1C4KK DellVersion: A00 VendorVersion: 6.22.4488.505
x64	input	Dell Multi-Touch Touchpad Driver	ReleaseID: Y5Y8F DellVersion: A06 VendorVersion: 10.1207.101.113
x64	network	Intel 18260 17265 8260 7265 3165 WiFi Driver	ReleaseID: G1DMT DellVersion: A21 VendorVersion: 19.50.0.11
x64	network	Intel I2xx/825xx Gigabit Ethernet Network Controller Drivers	ReleaseID: 0J8HP DellVersion: A00 VendorVersion: 20.1.0.0
x64	network	Dell Wireless 1802/1707/1601 WiFi/Bluetooth Driver; 1506 WiFi Driver	ReleaseID: 3F0RX DellVersion: A05 VendorVersion: 10.0.0.341
x64	network	Intel 8260/7265/3165/7260 Bluetooth Driver	ReleaseID: N7VN8 DellVersion: A11 VendorVersion: 18.1.1611.3223
x64	network	Dell Airplane Mode Switch Driver	ReleaseID: RN8CN DellVersion: A01 VendorVersion: 1.4.4
x64	network	Intel 17265/18260 WiGig Application	ReleaseID: 22DDD DellVersion: A05 VendorVersion: 1.0.0.16
x64	security	Dell ControlVault Driver	ReleaseID: HGX2G DellVersion: A20 VendorVersion: 3.4.8.14
x64	storage	Intel Rapid Storage Technology Driver and Management Console	ReleaseID: CWF39 DellVersion: A14 VendorVersion: 14.8.1.1043
x64	video	nVIDIA Geforce GT 7xxM/8xxM and Quadro K series, Quadro M series Graphics Driver	ReleaseID: FNP72 DellVersion: A00 VendorVersion: 21.21.13.7654
x64	video	Intel HD, 4200, 4400, 4600, 5000, 5100, 5200, 5300, 5500, 6000, 515, 520, 530, P530, Iris 540 Graphics Driver	ReleaseID: G7Y13 DellVersion: A05 VendorVersion: 20.19.15.4531
x86	audio	Realtek High-Definition Audio Driver	ReleaseID: 822R6 DellVersion: A01 VendorVersion: 6.0.1.6086
x86	chipset	Intel Dynamic Platform and Thermal Framework	ReleaseID: JXYJD DellVersion: A02 VendorVersion: 8.1.10605.221
x86	chipset	Intel Collaborative Processor Performance Control Utility	ReleaseID: K3M07 DellVersion: A00 VendorVersion: 1.0.0.1018
x86	chipset	Intel(R) Management Engine Components Installer Driver	ReleaseID: 4HP0D DellVersion: A01 VendorVersion: 11.0.0.1163
x86	chipset	ST Microelectronics Free Fall Data Protection	ReleaseID: CP3V3 DellVersion: A00 VendorVersion: 4.10.67
x86	chipset	O2 Micro OZ777xxx/OZ621XX memory card reader Driver	ReleaseID: FFXJM DellVersion: A00 VendorVersion: 3.0.8.52
x86	chipset	Intel Chipset Device Software	ReleaseID: 64GG6 DellVersion: A01 VendorVersion: 10.1.1.8
x86	communication	Dell Wireless 5809e LTE Mobile Broadband Driver and GPS driver	ReleaseID: 0GN3K DellVersion: A06 VendorVersion: 6.19.4382.502
x86	communication	Dell Wireless 5808e (DW5808e) quot;Customer Kit Modulequot; LTE Mobile Broadband Driver and GNSS (GPS) Driver	ReleaseID: 1C4KK DellVersion: A00 VendorVersion: 6.22.4488.505
x86	input	Dell Multi-Touch Touchpad Driver	ReleaseID: Y5Y8F DellVersion: A06 VendorVersion: 10.1207.101.113
x86	network	Intel I2xx/825xx Gigabit Ethernet Network Controller Drivers	ReleaseID: 0J8HP DellVersion: A00 VendorVersion: 20.1.0.0
x86	network	Intel 17265/7265/3165/7260/3160 WiFi Driver	ReleaseID: 2HW9T DellVersion: A11 VendorVersion: 17.15.0.5
x86	network	Dell Wireless 1707/1506/1601 WiFi/Bluetooth Driver	ReleaseID: X8VN6 DellVersion: A00 VendorVersion: 10.0.0.318
x86	security	Dell ControlVault Driver	ReleaseID: G8RG0 DellVersion: A20 VendorVersion: 3.4.8.14
x86	storage	Intel Rapid Storage Technology Driver and Management Console	ReleaseID: CWF39 DellVersion: A14 VendorVersion: 14.8.1.1043
x86	video	Discrete Graphics - nVIDIA GeForce 830M/840M/GT 720M and NVS 5200M	ReleaseID: WKHHY DellVersion: A01 VendorVersion: 10.18.13.5382

Latitude

USB 3.0 port not working

Current Driver CAB Summary

Delta Report for Previous Driver CAB v/s Current Driver CAB

(WHK99-A07-11/15/2017) v/s (000NG-A08-03/27/2018)

----Comparison Report----

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