I bought a Dell Precision 5530 some months ago with Ubuntu 16.04 preinstalled. From half of December Dell is also soffering the same with Ubuntu 18.04.
Is it possible to obtain the recovery image (iso) containing the newer version of Ubuntu?
What I have tried:
- using the page https://www.dell.com/support/home/it/it/itbsdt1/drivers/osiso/linux and entering my service tag gives an error and suggests me to call the Technical Support;
- calling the Technical Support but the guy said that he knows nothing about Ubuntu 18.04. He also seemed to me that he wasn't aware of the fact that Dell customizes Ubuntu installation as he told me that I should download the iso from the Ubuntu website.
Is there anything I can do to obtain the newer version of Ubuntu customized by Dell (i.e. working switchable graphics out of the box)?
I would like to supporrt this request. Using the standard ubuntu 18.04 leads to a laptop not being able to suspend / resume, which is rather unacceptable...
We are 2 revisions in from .0
Thanks for your response!
However, this appears to be just the normal ubuntu iso. We are looking for the dell adapted version of ubuntu 18.
If your system came with Ubuntu from dell the recovery Image would be available. Dell only supports the OS that shipped with a unit.
Software support is provided by Canonical through the following methods:
The Generic 18.04.2 ISO DVD image works.
I tested this yesterday and its fine.
Burning the disk requires Brasero which doesn't come by default but its free.
sudo apt-get update sudo apt-get install brasero
While most features work on my Precision 5530 with the normal Ubuntu image, I would like to get my original image back as well. Unfortunately I wiped my partitions before realizing that Dell does not offer them for download anymore, I run into the same messages that were posted above. Clearly, Dell uses a custom image, as the download button identifies this filename
I am guessing that they restricted the access to this file because they shift to the image download via the BIOS recovery tool. However even that does not work for me, after searching for several seconds, it concludes that my OS is incompatible (not verbatim).