jvallet
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Dell xps 13 9370 Webcam support

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I got my dell xps yesterday. It is the developers edition that come with ubuntu 16.04 preinstalled. 

I notice that cheese does not come installed, so I installed but no webcam is detected. I can see it if I do an lsusb, so I know is activated.

I was wondering, does this laptop supports the webcam or not?

 

Edit: Good news, a dell engineer came and replace the monitor, that has the webcam integrated and presto, it is working now.

Update: Most of the problems with the webcam is not hardware based. Looks like many of the laptops come with a firmware that the latest Linux kernel do not support at the moment. To solve the issue, Dell is replacing the whole monitor with a downgrade firmware of the webcam. If a less drastic solution is reported, I will update the post with it.

Update2: Looks like there is a software solution now. 

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gorvax
1 Copper

Re: Dell xps 13 9370 Webcam support

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This has now made it to the Ubuntu Kernels as of yesterday (11th June) so the Webcam support should be fixed with just an apt dist-upgrade in:

xenial 4.4*

artful 4.13*

bionic 4.15*


Maybe the Solution of this post should be updated to reflect this.

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stansvec
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Re: Dell xps 13 9370 Webcam support

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I'm having exactly the same issue. The camera is not detected. I found related errors in journalctl:

Mar 11 20:38:55 ubuntu kernel: uvcvideo: Failed to query (129) UVC probe control : -75 (exp. 34).
Mar 11 20:38:55 ubuntu kernel: uvcvideo: Failed to initialize the device (-5).
Mar 11 20:38:55 ubuntu kernel: uvcvideo: Unknown video format 00000032-0002-0010-8000-00aa00389b71
Mar 11 20:38:55 ubuntu kernel: uvcvideo: Found UVC 1.50 device Integrated_Webcam_HD (0bda:58f4)
Mar 11 20:38:55 ubuntu kernel: uvcvideo: UVC non compliance - GET_DEF(PROBE) not supported. Enabling workaround.
Mar 11 20:38:55 ubuntu kernel: uvcvideo: Failed to query (129) UVC probe control : -75 (exp. 34).
Mar 11 20:38:55 ubuntu kernel: uvcvideo: Failed to initialize the device (-5).
Mar 11 20:38:55 ubuntu kernel: usbcore: registered new interface driver uvcvideo
Mar 11 20:38:55 ubuntu kernel: USB Video Class driver (1.1.1)

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jvallet
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Re: Dell xps 13 9370 Webcam support

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It is strange, because people that bought the windows edition could install ubuntu and the webcam works out of the box. 

Also, the arch linux wiki page says it is supported.

 

https://wiki.archlinux.org/index.php/Dell_XPS_13_(9370)

 

I am a little worried that dell disabled the webcam as they did with the fingerprint reader for whatever reason.

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stansvec
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Re: Dell xps 13 9370 Webcam support

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Webcam test from the boot menu diagnostics passed successfully. During the test even the white LED indicating enabled camera was on for a moment. I updated BIOS from 1.0.2 to 1.2.1, but it didn't help. Not sure what to try next, but it really annoys me!

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natchi
1 Copper

Re: Dell xps 13 9370 Webcam support

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Hi,

Did you find a solution to this? I am also experiencing the same issue.

 

Thanks

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stansvec
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Re: Dell xps 13 9370 Webcam support

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Hi Natchi, I created a support request. I will keep this thread updated.

TizianoDalbis
1 Copper

Re: Dell xps 13 9370 Webcam support

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Hi,

Same problem here with my new laptop I just received. Did you solve the problem yet?

Thanks

Tiziano

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jvallet
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Re: Dell xps 13 9370 Webcam support

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I have create a support ticket. They are making me run test a visit http://www.turncameraon.com/. Not sure how are they going to fix it if the driver is missing.

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Intro
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Re: Dell xps 13 9370 Webcam support

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I just received mine, and... camera is not working either Smiley Sad

I don't even get the security prompt in that test website.  Also tested with Hangouts, and it says that there is no camera installed.

Checked the BIOS, and the camera is present and enabled there.

 

 

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stansvec
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Re: Dell xps 13 9370 Webcam support

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No changes after kernel upgrade from 4.15.8-1 to 4.15.9-1 on my Antergos OS. Also no further response in the support request.

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