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July 24th, 2020 18:00

Windows 10 Photos sometimes showing blank screen when opening pictures

So I recently updated my Inspiron 5680 from windows 10 feature update 1909 to 2004, everything seemed to work but then when I tried to upload a picture via my browser to a site I suddenly got a Intel Optane Memory pinning error. I went to programs and features, fixed the driver I thought was causing the problem and that seemed to be it, until I started to see that sometimes when I open a picture to view it (Be it from my browser or windows explorer) photos will sometimes only give me a blank screen like here:

Annotation 2020-07-24 203718.png

 

As you can see, it's blank with black tabs at the top which are usable. Again, this only happens sometimes, not every time. It might happen the first few photos I open, or I might have to mess around at first.

In my first bid to get help, I went to Microsoft support, which you can see here, we've tried everything. Reverting back to 1909, (Which I'm currently in) repairing/resetting the app. Deleting/reinstalling optane. I'm at my wit's end here folks, because my PC was working perfectly until I updated it. Please,, please help!

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