In my opinion, this is a defect in materials. My Alienware stand also snapped at the base and my screen is ruined because it fell from the stand breaking.
This would be considered CID (customer induced damage) and would not be covered. It would take constant tipping pressure at the back/top of the panel to break it from the stand. Based on your picture, the top/back of the panel was pushed up on the bottom of that shelf, which caused the break.
DELL-Chris M
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September 8th, 2018 14:00
This would be considered CID (customer induced damage) and would not be covered. It would take constant tipping pressure at the back/top of the panel to break it from the stand. Based on your picture, the top/back of the panel was pushed up on the bottom of that shelf, which caused the break.