Calibration of U2413

Question

I have a new U2413 monitor, that I am trying to calibrate using Dell's UltraSharp Color Calibration Solution 1.0.0 tool. I have a i1/ x-rite Display Pro tool as required. The i1 x-rite works perfectly, when using x-rite's generic software, but fails when I try to use that "Dell UltraSharp Color Calibration Solution 1.0.0 program".

I bring up the UltraSharp program, select sRGB, and click on "next". I place the i1Display on my screen as the program says to do, and click "Next". A large Black square, appears on the screen, then the screen turns Red, then turns Green. It always stops there, and the followering message always appears: "Dellcolo Application has stiopped working" ?

I have downloaded the Ultrasoft program from Dell twice, but always get the same failure. Any Help out there?

DELL-Chris M · Accepted Answer

All, Please remove the retail X-rite software, reboot, and check to see if our Dell Ultrasharp Color Calibration Solution software then works.

JazzR2 · Answer

I am having the exact same problem. I even went to the effort to do a new clean install of Windows 8. At first the software did work and then later during the installation of more software it now freezes. I'm going to guess that installing the latest update to the i1 profiler software may have done it. Of course now that I try and remove the i1 software the dell software still crashes. I've contacted Dell support and I can't even believe how completely useless they are. I thought they were better than that but nobody has even contacted me since I filed the case and I really think they are clueless. I also contacted xrite and they want nothing to do with this. My fear is that even if a fix is provided it will only be a matter of time before it crashes again and Dell won't really care. I think my only option is to return the monitor and either get an ASUS PA249Q when it ships or deal with a real monitor company like EIZO or NEC who will support the calibration software.

I'm assuming dell has been no help to you either right?

vcentcr · Answer

You are right, Dell seems to have terrible customer support. I have an even worse problem with them. I have not even been able to "Register" my monitor with Dell, to get support.

Since I bought my U2413 from Amazon, it did not come with a Dell Order #. It also does not have a Service Tag, since Dell only seems to put those on 27" and larger monitors?? So, when I try to Register it, I need either the Order #, or the Service tag #. I contacted Dell, and they made me up a fake Order #, that they said I could use. When I try to use that # to register the Monitor, I get "Invalid Order # ".

I am just hoping that an updated version of the UltraSharp Calibration will soon appear? And, that the problem will be fixed by it? I hope!

vcentcr · Answer

Thanks Chris, that fixed my problem!   Maybe Dell should include a 'notice', with their new Monitors, to not load the software that come with the x-rite?

JazzR2 · Answer

That does appear to be the fix. You must uninstall the i1profiler, also uninstall the xrite devices manager, reboot, delete the xrite folder under programs (x86), re-install the dell calibration software to load the correct driver, reboot and that did work.

Since I run a dual monitor setup I would like to be able to have i1profiler installed so that I can profile the 2nd monitor through the video card. I also noticed that during my first round of installation when at one point both of the software could run they did not agree on what the luminance being produced was by a wide margin. I would like to have some way of proofing the dell calibration. I'd sure appreciate any response about those subjects.

lab_Rat_ed · Answer

Chris This is Edward in Juven's lab I just tested the U2413 here in the lab and it works fine.

I then install the software comes with the i1/xrite, it does have a issue with both software are installed on the same system at the same time.

After uninstalling i1/xrite software and going back to the Dell software it seems to work just fine.

DELL-Chris M · Answer

JazzR2,

So we have established that you can only run one software at a time. I doubt that the results from ours will match the retail version. You should load one, test it. Remove it, load the other, test it. Then stick with the version that gives you the best results.

ocelot5000 · Answer

While I have not had this particular problem, two Dell phone techs for monitor support this week both told me that "it should be no problem to run both pieces of software concurrently".

So while I have not experienced the problem that is upthread, my problem is that nobody I can get in contact with seems to really know exactly how it is supposed to work.

It appears that here, users are being told not to run them concurrently. That makes sense to me - but I don't get the advice about "try both and see which result you like better." Isn't the whole point of using the X-Rite device to calibrate via hardware directly supposed to be far superior than strictly software based calibration? If not, why bother offering it at all, since the X-Rite device comes with its own software that they've designed for this task already? Additionally, the Dell Color Calibration Solution software seems to be missing some essential features, like comparing the results to ideal color profile charts, adjusting the ambient light meter and/or the pulsing led on the device itself.

If there's some way to escalate this to whoever designed the DCC software to work with the X-Rite, that would be great. : )

Thanks very much for your help.

(p.s. no, there's no mention of any of the above in the DCC installation pdf or anywhere else on the u2713h cd)

Monitors

Calibration of U2413

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