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August 30th, 2018 10:00
D3218HN, randomly blacks out 2-3 seconds
I have a Dell D3218HN monitor connected to my PC via HDMI (due to limited output via PC). The screen goes black randomly for 2-3 seconds at a time. Sometimes it doesn't do it for hours, other times it does it every couple of minutes. Since I use this to work at home, this is becoming quite a problem. What can I do to remedy?
Thank you
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DELL-Chris M
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August 30th, 2018 15:00
* What PC model?
* What operating system?
* Is the monitor connected to the motherboard onboard video out ports or an added discrete video card?
* If an added discrete video card
- what specific video card?
- what video out ports are on the video card?
pcaldwell1985
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August 30th, 2018 15:00
*HP Pavilion Desktop PC 570-p0xx
*Windows 10 Home
*Connected directly to the PC via HDMI, so I am assuming that is the "onboard video out port". I have not added any video cards. But just to be safe, I added a screenshot from the "Advanced Display Settings" showing the monitor info.
DELL-Chris M
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August 31st, 2018 05:00
* Since your PC at home is used for work, you should always have another monitor ready to use
* Test a different HDMI to HDMI cable (perhaps ours is defective)
* Test our HDMI to HDMI cable and D3218HN on a different source PC to see if the issue appears
pcaldwell1985
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August 31st, 2018 17:00
I have two monitors. The other one works fine, but I need both. I dont have a different PC to test. HDMI cable checks out fine. I switched the two monitors cables. The second monitor still working fine, the Dell still spazzing out.
DELL-Chris M
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September 1st, 2018 06:00
Read this.