Dell Canvas 27, VESA mount

Question

Hi there, I've been trying to get my hands on a DELL Canvas VESA mount over the last year or so since I bought the Canvas when it was released. I'm getting completely fed up now of trying to get in touch with customer sales and support, emailing, phoning etc. Just to either get no final response, get cut off the phone or not get a phone call back. Today I thought I would try again, and I got both cut off and told I would get a call back but nothing.  To add insult to injury, it now looks like when ordering a Dell Canvas, that a VESA mount bracket can also be ordered at the same time. This was not an option when I ordered mine, but I cant order it separately. I'm desperately trying to find a way to get one to a point where I did order one through Dells partnered company to get things from a US site. Just to have it not stuck in transit with no resolution. Is there anyone I can contact who actually knows how to get one of these? If they can be supplied as an add on accessory when buying the Canvas now, they must surely be available. Thanks, Arran

Arran Cartie · Answer

As I posted this someone rang and told me this is available in the UK now.

DELL-Chris M · Answer

You are referring to the Dell Canvas VESA Bracket, part 452-bcsg which is no longer available. The old Dell Canvas 27 sales page under Accessories listed the 3rd party Ergotron HX Desk Monitor arm.

Arran Cartie · Answer

Yeah. The Canvas VESA Bracket. Mine was ordered through the UK site, at the time there was no option to pay an extra £107 for the bracket as there is now when you go through the order process for a Canvas today on the UK site. It's all sorted now though and it looks like its available to buy in the UK so I put an order in over the phone. Maybe the site just isn't updated yet to buy it individually?

BenWoodford · Answer

Any chance you could point me to who you spoke to? I’ve had no luck getting hold of one and everyone I’ve spoken to at Dell is unable to source it. Also, what arm did you buy to pair it with out of interest?

Monitors

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