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19697

April 4th, 2014 07:00

E2014T Touch not working in Windows 8.1?

Am I the only one that can not get the touch screen working on win 8.1 operating system

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April 7th, 2014 11:00

* The Touch capability driver is innate in the operating system. The drivers we post on our File Library are not Touch, they are only INF/ICM/CAT

* Be sure that the monitor USB Upstream cable is connected from the bottom of the monitor and the other end connected to a USB port on the computer
* Make sure that the Control Panel -System & Security -System -Device Manager -HID touch device is recognized as shown below:
HID-compliant device
Microsoft Input Configuration Device
USB Input Device
**If not, then reinstall all of your computer chipset drivers and retest

* Run the Windows Control Panel -Hardware & Sound -Tablet PC -Calibrate

* If the Calibrate does not see the monitor;
* Open the Control Panel- System and Security- Administrative Tools
* Open up the Services link
* Scroll down to "Touch Keyboard and Handwriting Pane Service", "TouchInputService", "Tablet PC Input Service", or "Biometric Service". If it is not enabled - enable it
* Right click on it, select Properties
* Change Startup type to Automatic
* Click Apply
* Right click it and select Start. Give it a second to start and then run the Windows Control Panel -Hardware & Sound -Tablet PC -Calibrate

2 Posts

October 17th, 2014 02:00

17th October

Dear Chris

As you can see time has passed and still no permanent touch screen operation I have had top professional's look at this problem.

They all concur a correct driver has to be written either by Dell or Microsoft for E2014T to function correctly on Win 8.1 OS.

Until this happens I would advise future purchasers of your product not suitable for Win 8.1

regards

Rob Russ

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