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19697
April 4th, 2014 07:00
E2014T Touch not working in Windows 8.1?
Am I the only one that can not get the touch screen working on win 8.1 operating system
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Unsolved
This post is more than 5 years old
2 Posts
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19697
April 4th, 2014 07:00
Am I the only one that can not get the touch screen working on win 8.1 operating system
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DELL-Chris M
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April 7th, 2014 11:00
* The Touch capability driver is innate in the operating system. The drivers we post on our File Library are not Touch, they are only INF/ICM/CAT
* Be sure that the monitor USB Upstream cable is connected from the bottom of the monitor and the other end connected to a USB port on the computer
* Make sure that the Control Panel -System & Security -System -Device Manager -HID touch device is recognized as shown below:
HID-compliant device
Microsoft Input Configuration Device
USB Input Device
**If not, then reinstall all of your computer chipset drivers and retest
* Run the Windows Control Panel -Hardware & Sound -Tablet PC -Calibrate
* If the Calibrate does not see the monitor;
* Open the Control Panel- System and Security- Administrative Tools
* Open up the Services link
* Scroll down to "Touch Keyboard and Handwriting Pane Service", "TouchInputService", "Tablet PC Input Service", or "Biometric Service". If it is not enabled - enable it
* Right click on it, select Properties
* Change Startup type to Automatic
* Click Apply
* Right click it and select Start. Give it a second to start and then run the Windows Control Panel -Hardware & Sound -Tablet PC -Calibrate
Rob Russ
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October 17th, 2014 02:00
17th October
Dear Chris
As you can see time has passed and still no permanent touch screen operation I have had top professional's look at this problem.
They all concur a correct driver has to be written either by Dell or Microsoft for E2014T to function correctly on Win 8.1 OS.
Until this happens I would advise future purchasers of your product not suitable for Win 8.1
regards
Rob Russ