FAQ Monitor firmware

Questions you need to weigh =

If your monitor is already out of warranty but still functioning, there is always a risk installing a monitor firmware. If the firmware fails, you could break the out of warranty monitor.

If the monitor firmware update addresses a specific issue and you do not have that specific issue, do you need to risk it?

I see other users posting that they have newer firmware, but the Dell drivers page does not show it?
Sometimes the firmware update is not on the Dell drivers library. The only way to get a monitor with the updated firmware is via a refurbished exchange under these stipulations =
* If not purchased directly from Dell, you have to first transfer it into your name
* The purchased warranty must still be in effect
* You have contacted Technical Support for your country and they have verified fault found with the current monitor

Monitor firmware update instructions

* If a monitor firmware update is not working through Dell software (DDM/DDPM), for troubleshooting purposes try it directly instead

* Computer to Monitor cables possible configurations =

(1)
Computer TB/USB-C --> TB/USB-C to TB/USB-C video + data cable --> Monitor TB/USB-C video + data upstream port

* If this does not work, see (2)

(2)
Computer TB/USB-C --> TB/USB-C to TB/USB-C video + data cable --> Monitor TB/USB-C video + data upstream port

Computer USB-A --> USB-A to USB-C cable --> Monitor second data only USB-C upstream port
-or-
Computer USB-C --> USB-C to USB-C cable --> Monitor second data only USB-C upstream port

(3)
Computer DP out port --> DP to DP video cable --> Monitor DP in port

Computer USB-A --> USB-A to USB-B upstream cable --> Monitor USB-B port
-or-
Computer USB-A --> USB-A to USB-C cable --> Monitor USB-C upstream port
-or-
Computer USB-C --> USB-C to USB-C cable --> Monitor USB-C upstream port

(4)
Computer HDMI out port --> HDMI to HDMI video cable --> Monitor HDMI in port

Computer USB-A --> USB-A to USB-B upstream cable --> Monitor USB-B port
-or-
Computer USB-A --> USB-A to USB-C cable --> Monitor USB-C upstream port
-or-
Computer USB-C --> USB-C to USB-C cable --> Monitor USB-C upstream port


* All USB peripheral devices should be disconnected from the monitor (mouse, keyboard, storage, etc.)

* If your monitor has a built-in webcam, close the webcam shutter or on some you press the webcam closed into the monitor chassis

* Go to the Support page for the monitor. Download/save the monitor firmware directly to the computer desktop

* Close/end task all unnecessary software applications (Browsers, Dell SupportAssist, Dell Update Application, Dell Display Manager, Dell Display and Peripheral Manager, Dell Color Management, Steam, Anti-virus, etc.)

* Open the Monitor OSD Menu
* Go to Others
* Go to Factory Reset and run it
* Look for DDC/CI and make sure it is set to On
* Exit the Menu

* Right click the firmware update file that you saved on the computer desktop
* Click "Run as administrator"
* Follow the prompts
* When asked, restart the computer

Once the firmware update is done and the computer has restarted, do the following steps =
* Turn the monitor off
* Disconnect the power cable and video cable from the monitor. Wait 5 seconds
* Reconnect the power cable and video cable to the monitor
* Turn the monitor on

U2725QE/U3225QE, firmware M2T102, unrecognized on Macbook Pro FIX =

* Update the firmware to M2T102 connected to a Windows/PC using the Windows OS M2T102 file
* When finished, unplug ALL cables from the monitor (not just the power cable)
* Wait 15 minutes
* Hold the power button on the monitor for 15 seconds to completely drain any left over power
* Connect ONLY the power cable and turn the monitor back on
* Connect ONLY the Thunderbolt cable from the monitor 140w Thunderbolt 4 upstream port to the Mac Thunderbolt 4 port
* Open the Monitor Menu --> Input Source and check/select Thunderbolt (140W)
* Connect all other cables and adjusted the rest of the settings