How do I get repair service on my flat panel display?

Question

The manufacture date is Nov. 2004. I'm not sure where to go for help. Is there a number I can call? Do I need an RMA? How do I get it? I'm afraid it will damaged if I ship it to dell, since I presume they won't be sending me any special box. I found Dell's web site to be overwhelming, hard to find the info I seek. Sorry if it's obvious.

The numbers on the back of my monitor say CN 0C0646-46633-484 0TLL and also REV A00.

Would someone please kindly provide me some direction???

Thank you, Eric

thebuzeetle · Answer

Call 800-624-9896 for tech support.  It is a 24/7 number.    There is a 3 year warranty on monitors so they will probably refer you to sales.

tr4 · Answer

An electronics repair shop is your best bet for an out of warrenty monitor. The prices can approach or exceed replacements so be prepaired. Which model and whats the problem?

peeepers · Answer

One of my computer speakers fell off a 6 foot high shelf, smashed into the ground: this caused a circuit to blow for the entire room.

So I went to reset the fuse, came back into the house, and it smelled like a burning smell. When I rebooted, the dell display did not power on. The speakers did not either. Of course I unplugged the display, replugged it into another wall outlet in a different room. Still, I can't get it even to power on. Either the display was damaged in the circuit blow, or else the power cord was.

The display cost me around $1,000 in 2004. I don't know what model it is. I hate to have to buy a new display.

tr4 · Answer

The model number is on the back like 1703fpb. Does your's have an ac cord plug or does it use a power brick?

peeepers · Answer

Ok, It's a 2001fp.  The power cord is a brick style.  I see that the brick part has a little lgreen light on it.  When I plug in the cord, the light does NOT light up.  If the display was broken, but the cord was not, shouldn't the light still illuminate when given power?

tr4 · Answer

I'd try another brick. make sure it is the same voltage out

DELL-Chris M · Answer

peepers,

* A monitor purchased with a computer before 12/12/2005 has a 3 year warranty based off of the 20 digit PPID number or uses the longer computer warranty (4/5 year). You must provide one of the following Dell numbers so we can validate the warranty -
Service Tag number
Order number
Customer number

* A monitor purchased with a computer on/after 12/12/2005 uses the length of the computer warranty (90 days, 1 year, 2 year, etc) regardless of the monitor PPID number.
You must provide one of the following Dell numbers so we can validate the warranty -
Service Tag number
Order number
Customer number

* A monitor purchased by itself has a minimum 3 year warranty based off of the 20 digit PPID number . You must provide one of the following Dell numbers so we can validate the warranty -
Order number
Customer number

* A monitor purchased from a reseller. The reseller must provide to the buyer the original Dell monitor order number. We will use that order number to validate the warranty. Once validated, we can change the ownership to the buyer.

What does the monitor warranty actually cover?
* Panel, stand, cables, ports, plastics. (excepting for any customer caused damage)

While under warranty, is there a fee for replacement?
* No.

While under warranty, do I have to pay shipping?
* No.

Do I have to send back the broken monitor to Dell?
* Yes. We provide a return shipping label.

How long does an average replacement take?
* 5 to 7 business days.

Monitors

How do I get repair service on my flat panel display?

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