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September 23rd, 2015 00:00
P2715Q Cannot get out from the "Entering Power saving mode"
Hi
I brought the P2715Q monitor couple weeks ago, and connected it with my Mac pro via DP to mDP cable, and everything was working great. One day I brought a computer and wanted to connect it with my monitor so I do not need disconnected everything. Then there is a problem come out: When I connected the computer with my monitor via VGI to DP cable, it always showed " Entering Power Saving mode" and after I changed to HDMI to HDMI, the monitor did not show anything up, and I already spend much money to buy different cables and none of them works. Therefore, what should I do to make it work.
And there is my computer's information:
| 210-ABNB | Inspiron 3847 | ||
| Hide itemized list | |||
| 1 | 370-ABEK | 8GB Dual Channel DDR3 1600MHz (4GBx2) | $0.00 |
| 1 | 580-ABNK | Dell KB113 Wired Keyboard | $0.00 |
| 1 | 480-AACF | Monitor not included | $0.00 |
| 1 | 490-BBPC | Integrated Graphics | $0.00 |
| 1 | 658-BBVN | Dell SRV Software 1705 | $0.00 |
| 1 | 400-ABVB | 1TB 7200 rpm Hard Drive | $0.00 |
| 1 | 321-BBFF | Inspiron 3847 Chassiss, MT, NPFC Black w/8:1 media card reader | $0.00 |
| 1 | 619-AHCQ | Windows 10 Home (64bit) English | $0.00 |
| 1 | 570-AAAS | Mouse Dell MS111 Optical, Wired | $0.00 |
| 1 | 429-AAKY | Tray load DVD Drive (Reads and Writes to DVD/CD) | $0.00 |
| 1 | 520-AAAO | No Speaker Requested | $0.00 |
| 1 | 555-BBOU | DW 1705 802.11bgn + Bluetooth 4.0, 2.4 GHz, 1x1 | $0.00 |
| 1 | 450-AAGO | US Power Cord | $0.00 |
| 1 | 340-AGLV | English French Documentation Safety/Environmental and Regulatory Information | $0.00 |
| 1 | 801-0922 | Onsite/In-Home Service After Remote Diagnosis, 1 Year | $10.00 |
| 1 | 801-0875 | Dell Limited Hardware Warranty Initial Year | $0.00 |
| 1 | 340-ARFF | Placemat Inspiron 3847 | $0.00 |
| 1 | 510-BBBR | HD Audio tuned with MaxxAudio by Waves | $0.00 |
| 1 | 811-BBBC | Return Label, Dell, RETURNPOL | $0.00 |
| 1 | 811-BBBR | Label,Sticker,Win10,Preinstall | $0.00 |
| 1 | 332-1286 | US Order | $0.00 |
| 1 | 404-BBBL | Black Bezel | $0.00 |
| 1 | 387-BBCE | No Energy Star | $0.00 |
| 1 | 338-BGUY | 4th Generation Intel(R) Core(TM) i5-4460 Processor (6M Cache, up to 3.40 GHz) | $131.95 |
| 1 | 332-1530 | Dell.com Order | $0.00 |
| 1 | 340-ABWX | Shipping Material, Direct | $0.00 |
| 1 | 998-BPBI | Fixed Hardware Configuration | $0.00 |
| 1 | 658-BBTV | Cyberlink Media Suite Essentials for Windows 8.1 without Media | $0.00 |
| 1 | 525-0016 | Dropbox, Digital Delivery, 20GB for 1 year Promotion | $0.00 |
| 1 | 389-BDOS | Regulatory Label | $0.00 |
| 1 | 469-2486 | CFI Not Included | $0.00 |
| 1 | 800-BBEV | Thank you for Choosing Dell | $0.00 |
| 1 | 525-0052 | Adobe Acrobat Standard DC | $112.86 |
| 1 | 658-BCSB | MicrosoMicrosoft(R) Office trial | $0.00 |
| 1 | 658-BCUN | Additional Software | $0.00 |
| 1 | 525-0035 | McAfee LiveSafe Consumer 36 Month Subscription | $129.00 |
| 1 | 658-BCCO | McAfee(R) 30day Trial | $0.00 |
| 1 | 340-ACQQ | No Option Included |
| 210-ABNB | Inspiron 3847 | $345.56 | |
| Hide itemized list | |||
| 1 | 370-ABEK | 8GB Dual Channel DDR3 1600MHz (4GBx2) | $0.00 |
| 1 | 580-ABNK | Dell KB113 Wired Keyboard | $0.00 |
| 1 | 480-AACF | Monitor not included | $0.00 |
| 1 | 490-BBPC | Integrated Graphics | $0.00 |
| 1 | 658-BBVN | Dell SRV Software 1705 | $0.00 |
| 1 | 400-ABVB | 1TB 7200 rpm Hard Drive | $0.00 |
| 1 | 321-BBFF | Inspiron 3847 Chassiss, MT, NPFC Black w/8:1 media card reader | $0.00 |
| 1 | 619-AHCQ | Windows 10 Home (64bit) English | $0.00 |
| 1 | 570-AAAS | Mouse Dell MS111 Optical, Wired | $0.00 |
| 1 | 429-AAKY | Tray load DVD Drive (Reads and Writes to DVD/CD) | $0.00 |
| 1 | 520-AAAO | No Speaker Requested | $0.00 |
| 1 | 555-BBOU | DW 1705 802.11bgn + Bluetooth 4.0, 2.4 GHz, 1x1 | $0.00 |
| 1 | 450-AAGO | US Power Cord | $0.00 |
| 1 | 340-AGLV | English French Documentation Safety/Environmental and Regulatory Information | $0.00 |
| 1 | 801-0922 | Onsite/In-Home Service After Remote Diagnosis, 1 Year | $10.00 |
| 1 | 801-0875 | Dell Limited Hardware Warranty Initial Year | $0.00 |
| 1 | 340-ARFF | Placemat Inspiron 3847 | $0.00 |
| 1 | 510-BBBR | HD Audio tuned with MaxxAudio by Waves | $0.00 |
| 1 | 811-BBBC | Return Label, Dell, RETURNPOL | $0.00 |
| 1 | 811-BBBR | Label,Sticker,Win10,Preinstall | $0.00 |
| 1 | 332-1286 | US Order | $0.00 |
| 1 | 404-BBBL | Black Bezel | $0.00 |
| 1 | 387-BBCE | No Energy Star | $0.00 |
| 1 | 338-BGUY | 4th Generation Intel(R) Core(TM) i5-4460 Processor (6M Cache, up to 3.40 GHz) | $131.95 |
| 1 | 332-1530 | Dell.com Order | $0.00 |
| 1 | 340-ABWX | Shipping Material, Direct | $0.00 |
| 1 | 998-BPBI | Fixed Hardware Configuration | $0.00 |
| 1 | 658-BBTV | Cyberlink Media Suite Essentials for Windows 8.1 without Media | $0.00 |
| 1 | 525-0016 | Dropbox, Digital Delivery, 20GB for 1 year Promotion | $0.00 |
| 1 | 389-BDOS | Regulatory Label | $0.00 |
| 1 | 469-2486 | CFI Not Included | $0.00 |
| 1 | 800-BBEV | Thank you for Choosing Dell | $0.00 |
| 1 | 525-0052 | Adobe Acrobat Standard DC | $112.86 |
| 1 | 658-BCSB | MicrosoMicrosoft(R) Office trial | $0.00 |
| 1 | 658-BCUN | Additional Software | $0.00 |
| 1 | 525-0035 | McAfee LiveSafe Consumer 36 Month Subscription | $129.00 |
| 1 | 658-BCCO | McAfee(R) 30day Trial | $0.00 |
| 1 | 340-ACQQ | No Option Included |
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DELL-Chris M
Community Manager
•
56.9K Posts
0
September 23rd, 2015 08:00
Computer VGA to monitor DP/mDP will not work. Computer HDMI out to monitor HDMI in should work.
* Turn the computer and P2715Q off
* Disconnect every cable from the P2715Q
* Press and hold in the P2715Q power button for 10 seconds
* Reconnect the power cable to the P2715Q
* Connect to the computer this way =
Computer HDMI out --> HDMI to HDMI cable --> P2715Q HDMI in
* Turn the P2715Q on, then the computer
* Press the P2715Q Input Source button, check HDMI