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April 22nd, 2020 08:00
P2715Q, dead pixels or other cause?
I want to know if there is any solution to this P2715Q (warranty expired on October 11, 2018) problem. Is there a ghost image or dead pixels? Do I need a new screen? I have tried several programs and solutions for pixel correction and so, it solves a bit, but after a few seconds if you open the image in question. Thanks for the help if possible.
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DELL-Chris M
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April 22nd, 2020 10:00
That is image retention. It is a normally a result of not using a screen saver and allowing a static image to stay on for more than 5 minutes, over the course of months. Run the LCD conditioning (page 37) for two hours and see if it helps.
Juugo
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April 29th, 2020 16:00
It solved it for now, but if you open the image that gave rise to it, it retains it again: // is there any other solution?
Thanks
DELL-Chris M
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April 30th, 2020 04:00
No. Have a screensaver start at 2 minutes of inactivity. Periodically run the LCD Conditioning.