* Turn the room lights ON. Dell monitors are not validated in a full dark room. Dell Consumer monitors are inspected at 150 lux ambient lighting (similar to typical office lighting). Dell UltraSharp monitors are inspected with a tighter criteria of 70 lux ambient lighting (dimly lit room but not completely dark)
* We must see pictures of the pixel defects when running the monitor stand alone BID (Built in diagnostics)
Bright pixel defect = * Change the windows desktop background to all black * If you see a stuck pixel that is white, red, green, or blue, that means it is a Bright pixel defect * The picture below shows the Bright pixel defect on a full black background. Note, this monitor would have passed our uniformity policy but failed the Bright pixel defect policy =
Dark pixel defect = * Change the windows desktop background to all white * If you see a pixel that is black or colored, it is called a Dark pixel defect * The picture below shows the Dark pixel defect on a full white background. Note, this monitor would have passed our uniformity policy
How many pixel defects warrant a Monitor or Laptop LCD exchange?
D = 6 or more Bright, 9 or more Dark S, SE, E, IN = 6 or more Bright, 6 or more Dark Alienware, SDG, SDGF, SHG, SHGF, P, U, UP, UZ = 1 or more Bright, 6 or more Dark UP3218K = 2 or more Bright, 6 or more Dark C < 70" = 6 or more Bright, 13 or more Dark C > 70" = 6 or more Bright, 16 or more Dark Dell Laptop with Standard LCD panel = 3 or more Bright, 6 or more Dark Dell Laptop with Premium LCD panel = 1 or more Bright, 6 or more Dark
Policy = Once past the first 30 days from the Dell invoice date, any replacement from Dell will be refurbished/used. The refurbished/used replacement monitor could have cosmetic blemishes or 5 or less dark dot pixel defects but would be considered acceptable to Dell standards. There are no exceptions to this policy. Go here to see exchange instructions. If not purchased directly from Dell, read this, "Ownership Transfer and Dell Product Registration Guides".