S2009W monitor and AX510 sound bar

als55,

I need the following information in a private message -
Name:
Email Address:
Shipping address:
Phone number:
Monitor 20 digit PPID number:
Monitor Order number:
Reason: Shipped C730C AX510, needed DW711 AX510PA

Now, after my 10th person, I have been told that I can not ship my sound bar back for free - I asked for  a manager now and was told the manager is going to tell me the exact same things, can't ship back for a return since it has been greater than 21 days and ........  RIDICULOUS.

UPDATE: 4/6/09 - I have now talked to 8 people at Dell bouncing back and forth between customer support, sales and tech support. Again, I'm getting the run around. I have again in length talked with someone about the correct dell sound bar - they are NOW telling me that AX510 is the correct one and it has stereo for 34.99. When I NOW look at the website for my monitor - AX510PA comes up for 27.99. (part number 313-6413). When the rep tells me it's my choice as to whether I want stereo or not -- stereo comes with 313-6412) it's my choice. I explain that 313-6412 is what was shipped to me and I have not ***' ability to plug the power cord into my monitor and she assures me that 6412 comes with the power adapter. IT DOES NOT!!!!!! She talks about shipping -- when do I want this -- I say I wanted it a month ago when I placed my first order for a correct so we go thru the shipping prices and I say that I want the 4.99 shipping as I did previously and now it's gone up to 6.99. I THINK I"M STILL GETTING SOMEONE TO PICK THIS UP BY SOMEONE FOR FREE, but who knows. I'm now being transferred to my 10th person. THIS IS MY LAST DELL. This isn't rocket science people!  Also, someone in the states should take a look at this call and the others that are so SIMPLE to solve and are not being solved correctly.  BTW, I'm still on hold after 3 minutes for my 10th person.

Chris M,

I just found this today as I was looking to update this.  I do have to say that when I looked at the website today when disputing with Melanie (I believe) that 313-6412 and 313-6413 are the same stereo sound bar, one just has a power adapter to it NOT as she proclaims that 313-6413 is not stereo, it appears it is NOW correct as AX510PA (313-6413) comes up. 

Talking with Naveen - mgr and keeps apologizing return can not be placed because I didn't not CALL within 21 days.  When I explain that I have 2 chats that I can email trying to get this fixed he is not interested in these two chats - I don't have a previous customer care number - there is nothing he can do.    I have worked for customer support at a MAJOR company and we would NEVER treat a customer like this.  My total time this morning is over 1 hr with nothing solved.

I just received a call from someone somewhere from Dell wanting to know if my issue has been resolved?  HUH?  NO!  Can you not see what has transpired --- after explaining everything again she told me NOTHING can be done and can she contact me tomorrow?  Contact me why? So I can know how this is resolved.  HUH?  It's resolved when you send me the part I need AND I don't have to pay for shipping the part back AND get a reimbursement for an issue that is because of DELL's tech support/sales support and such.  Seriously!  You are going to call me WHY?  Well, I don' t have to.  BUT, WHY would you call me?  What is the goal?  Well, to tell you why you didn't get your power adapter.  OK.  You don't need to call me to me on that one.  As I have just explained -- you SENT me the wrong one.  Whatever script your dell tech people use, it's WRONG!  FIX IT!  It appears the website is correct, BUT whatever the support people are using, IT"S WRONG!  FIX IT!  It's not difficult.  when you find the person who is actually willing to understand the problem and fix it, have them call me.  I'm NOT interested in being UPSET again by the fact that you can't seem to solve this when it's DELL's problem in the first place.  IF I HAD MADE THE ERROR, I wouldn't even have the issue.  SINCE I contact DELL in the first place to get the correct part --.  BTW, I also contacted them on another part that I had a problem with because I thought (incorrectly) that they were knowledgable, they sent me a worthless part I just wrote that one off.   RIDICULOUS!  When the customer is more knowledgable than the Dell support person, there are problems.   Seriously, Dell don't call me unless you are willing to solve the problem.  Don't anger me anymore!

I was interested in this as i ordered a sound bar with my monitor ......least u helped me to verify mine is correct so all should be well ...iffy tho i know.....I was hoping to see a post saying urs is resolved .This is sad DELL as its a small issue u have let fester into hard feelings ...Why dont u send the part  and resolve this ????

      I purchased a couple of puters not long ago and also started with the stupid replies and transfers till on day 2 someone noticed it had only been 12 days since i got my puters ...well then the whole world at dell changed i was transfered to a 21 day specialist , yep there is such a dell helper.. the missing disk was overnited to me so i was ok ....Really need to stay within that 21 day span it seems ......good luck hope u get it  ..michael

als55,

I setup exchange 114407464 on 4/7 to replace the AX510 Soundbar with the AX510PA (power adapter) soundbar. When you receive it, there will be a return airbill.

Aloha..........Glad to see chris ...........

Hi,

I had the same thing happen after ordering a new Dell 530 and the 2009sw monitor and the sound bar.  It came without a power adapter and the monitor that the sales person matched and the internet specifies.  The monitor did not have the plugin power hole.  After numerous calls to Dell and six hours of phone time and bouncing between service and other departments and after being told to ask a neighbor to help find the power hole, I bought a new Sound Bar with the power adapter ($42).  Dell would not take the unpowered bar back ($33 with order), they said to dispose of it even though they did credit me $19 for the incorrect $33 speakers. 

SoundBar

Wow...I see I'm not the only one having the same problem. 5 phone calls now, and five disconnections when I get transferred to the "right customer care department". Some customer care!

Glad to read about the 21-day specialist, especially since my 21 days just expired on Wednesday.

I wonder if Ebay has a powercord for my AX510PA speaker, because it doesn't really seem that Dell does.

kittykatm,

If you purchased DW711 AX510PA, the power adapter is in a white box. If you bought C730C AX510, it does not come with a power adapter. I need the following sent to me in a Private Conversation -
Name:
Email Address:
Shipping address:
Phone number:
Monitor Order number or PC Service Tag number if purchased with a PC:
Monitor 20 digit PPID number found on the back on a label or on the slider card on the left rear:
Reason: Shipped C730C AX510, needed DW711 AX510PA (with power adapter)

Hi Chris,

I sent you this information a while back, but have no further news.

Any updates for me?

Hmm, send me that information again in a private conversation.

Jeez I wish I had seen this; I could have written this myself.  Has it been resolved?  Even a part number for the plug would be good???

:emotion-12: