S2009W monitor and AX510 sound bar

I too have experienced the exact same problem. I ordered S2009W monitor with Studio 540 box plus AX510. Problem as you say is monitor does not have pass through power connector on back.

Multiple conversations with sales and customer care draw a complete blank.

This is not an expensive piece of kit but if you cannot return the item as I am informed, then Dell should either make it clear which version is required or you should not be able to make the incorrect selection based on the monitor you are purchasing.

I am furious with Dell and have sent a written complaint.

Don't s'pose there's anyone out there who ordered an AX510PA and what they need is an AX510?!!

I need the following sent to me in a Private Conversation so I can send you the DW711 AX510PA (with power adapter) -
Name:
Email Address:
Shipping address:
Phone number:
Monitor Order number or PC Service Tag number if purchased with a PC:
Monitor 20 digit PPID number found on the back on a label or on the slider card on the left rear:
Reason: Shipped C730C AX510, needed DW711 AX510PA (with power adapter)

I also have this problem, anything you could do would be greatly appreciated! (Maybe someone should think about changing the item description on the website??)

Thanks!

If your in the Americas, I need the following sent to me in a Private Conversation so I can send you the DW711 AX510PA (with power adapter) -
Name:
Email Address:
Shipping address:
Phone number:
Monitor Order number or PC Service Tag number if purchased with a PC:
Monitor 20 digit PPID number found on the back on a label or on the slider card on the left rear:
Reason: Shipped C730C AX510, needed DW711 AX510PA (with power adapter)

I had the very same problem.  After endless phone calls I returned the item. The customer service team constantly transferred me, left me on hold interminably, refused to believe the product did not have a power source. Refused to acknowledge the website was misleading. Refused to point me toward the correct product. It was a ridiculous waste of my time. I wish I had returned the monitor then too.  My DELL laptop can barely support it.

Good luck!  Hope it works out better for you.

I finally ordered one from ebay for about 20 dollars...I was  getting nowhere with DELL. I've bought MANY computers and equipment from dell in the past, and I also work for a pretty big government company has contracts with dell. In the past few years, everything's been going downhill for me with dell. Safe to say, I don't want anything to do with them anymore. You can even buy a Dell at Wal-mart now...says a lot about a company desperation.

The SoundBar issue is actually very small. In 2010 I have only setup 11 dispatches for this issue.

Moving to Retail stores just makes sense to the bottom line. Some customers do not want to purchase a PC through the website. They want to see the box on the shelf. All of our competitors are doing the same thing.

2 years later, this "issue" is still occurring, as I've just become its latest victim.

i hope Chris M has been promoted since, but someone should still try to take some steps to eliminate this issue.

The descriptions for the AX510 and AX510PA still do not specify which is for the S or ST monitors. 

I've just found out THE HARD WAY that the ST monitors are similar to the E-series, not the Ultra or Pro series, with regard to the power outlet on the back for a soundbar.

Ultra and Pro monitors have an outlet to power the AX510.

E- and ST monitors DO NOT have the outlet on the back, so they require the AX510PA, which includes a wall outlet (and of course an additional outlet in our surge protector)

I spent 3 hrs yesterday researching monitors.  I specifically wanted to buy a Dell to reuse my existing AX510 because it eliminates one plug.  I bought an ST2220L IN ERROR, thanks to Dell's poor website tech specs.  I didn't find ANY of these complaint threads until today, clearly illustrating this problem has existed for over 2 years.

A simple line stating that ST monitors require the PA version would have been enough to prevent me from repeating this mistake.

But the key point is in Chris' first words above:  "actually very small".  YES IN CONTRAST TO HOW MANY CUSTOMERS THEY HAVE OVERALL.  So, when you have that many customers, individual concerns are viewed as "VERY SMALL".  Too small to BOTHER making a correction to the prevent the same error TWO YEARS LATER.