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June 18th, 2019 19:00
S2418HN, won't turn on
Hello,
Around a year ago I bought a S2418HN from Best Buy. It worked perfectly for close to a year. Recently, the S2418HN will not turn on. I have tried an identical replacement power adapter and it does not change. The power adapter has the light on when not plugged to S2418HN then turns off when connected. I cannot contact support as the service tag cannot be identified. Please help, thank you.
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DELL-Chris M
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June 19th, 2019 05:00
A retail store purchased S2418HN was only provided with a 15 month warranty. Versus the 3 year warranty if purchased directly from the Dell sales site.
* Disconnect all video cable from the S2418HN
* Disconnect the power cable and power adapter from the wall power socket and the S2418HN
* Disconnect the power cable from the power adapter. Wait 2 minutes
* Reconnect only the power cable and power adapter to the wall power socket and the S2418HN
* Try to turn the S2418HN on
* If still no power, first consider replacing the power cable and power adapter. Just search the internet for the Dell 5 digit part number =
K260C Power cable
1XRN1 Delta power adapter
6TM1C Liteon power adapter
9RN2C Chicony power adapter
Lonestar Guy
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October 26th, 2023 17:08
@DELL-Chris M I have this problem as well. I have not used the monitor for many months. I have tried several AC outlets but the power adapter does have voltage when measured. It simply does not respond when the power button is pressed. I tried the 2-minute drill described above, but it did not help. I have 40 yrs of technical experience working on complicated medical devices and PCs, so please fire away with suggestions. I don't see how a device can just stop working which sitting idle on a table.