mrgeometro
2 Bronze

S2716DG, HDMI not working? #2

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I just started having this exact same problem. I used the monitor for work (via HDMI) yesterday. I switched over to another machine connected via DisplayPort to play some video games last night. Today, the HDMI input doesn't register any input? I tried hooking a mac laptop up via HDMI dongle (i have two and tried both) and that didn't register either.

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DELL-Chris M
Community Manager
Community Manager

Re: S2716DG, HDMI not working? #2

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I cannot speak to the Mac mDP to HDMI dongles (assuming the Mac has mDP out port?). If possible, you should be testing via PC HDMI out port --> HDMI to HDMI cable --> S2716DG HDMI in port

* Turn the monitor off
* Disconnect the monitor power cable from the rear/bottom of the monitor
* If a mechanical monitor power button, press the button in for 30 seconds
* Reconnect the power cable to the monitor. The other end should be plugged directly into the wall socket. No UPS or surge protector
* Reconnect the video cable and retest

 



 

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2 Replies
DELL-Chris M
Community Manager
Community Manager

Re: S2716DG, HDMI not working? #2

Jump to solution

I cannot speak to the Mac mDP to HDMI dongles (assuming the Mac has mDP out port?). If possible, you should be testing via PC HDMI out port --> HDMI to HDMI cable --> S2716DG HDMI in port

* Turn the monitor off
* Disconnect the monitor power cable from the rear/bottom of the monitor
* If a mechanical monitor power button, press the button in for 30 seconds
* Reconnect the power cable to the monitor. The other end should be plugged directly into the wall socket. No UPS or surge protector
* Reconnect the video cable and retest

 



 

View solution in original post

MHorton32
Not applicable

Re: S2716DG, HDMI not working? #3

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I was having a similar issue with the HDMI port not working after several months of not using it, and this solved my issue.

Thank you!

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