S2716DG, white horizontal lines

Question

Greetings!

I have a Dell S2716DG, purchased from Best Buy a little less than two years old, still under warranty, and with fairly limited use. It started having white horizontal lines in the screen. They show up in the diagnostic screens, in both macOS and Windows OS. On both HDMI and DP inputs, and at all resolutions. I've tested it with AW 13 R3 with GTX 1060, DP and HDMI; MacBook Pro 650m, DP and HDMI, Mac Pro GTX 680 and GTX 980 Ti, DP and HDMI. What are my replacement options? It's not useful like this.

Thanks,
Christopher

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DELL-Admin

DELL-Cares · Accepted Answer

Hi! Thank you for reaching out to us and we're deeply sorry about any issues that you might have encountered with your monitor.

Feel free to send us a DM with the service tag and we'll be more than happy to assist you further.

Looking forward to your message,

Kind regards,

zaubermac · Answer

Thanks for the info, I've submitted the transfer request. I'm guessing that this will replaced with the same, they still seem to be available. Does anyone have experience with these post RMA? I'm wondering if I wouldn't be better off to sell it and gdet something more reliable? I bought this to replace my trusty U2408WFP and, while this is an upgrade in features, it doesn't seem to be the same quality. For a monitor that sells for 500+, it seems to have come up short? Does Dell ever offer a credit towards an upgrade in lieu or replacement?

I appreciate the thoughts of our monitor gurus. I need something I can depend on!

Thanks again!

Monitors

S2716DG, white horizontal lines

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