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S3219D, faint horizontal grey lines
I have seen people asked about this before but does not seem to have a solution. I bought this S3219D brand new and it has these thin horizontal grey lines filled most of the screen except about 1" from the top which looks normal. I went through Dell tech support and was told it was normal! No! It is not normal. It is very difficult to photograph the S3219D in blue/red/green color in self test mode.I can clearly see the lines but the camera just could not catch them. However, I was able to photograph it under white background in self test mode. But I can’t find a way to upload the photo here.
Thanks
DELL-Chris M
Community Manager
Community Manager
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54.5K Posts
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December 6th, 2019 05:00
A monitor exchange was set up on 2/4/20.
According to your tech support supervisor, the grey lines are normal, which is ridiculous.
They are confusing two different issues. You have a different horizontal line issue as shown in your picture below =
They are referring to the vertical line issue below.
Vertical bands/lines on the S3219D is a result of the LCD matrix design and not a product fault. Dell will not exchange these. Do not use a light gray or soft white background, or contact the seller for a refund.
DELL-Chris M
Community Manager
Community Manager
•
54.5K Posts
0
December 5th, 2019 05:00
This S3219D is not in your name/ownership. You have to fill out the service tag ownership transfer form.
How to post a picture in the body of your reply
After you have Factory Reset the S3219D (page 39), we need to see pictures of ALL the Built-in diagnostics colored screens (page 47).