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September 26th, 2013 10:00
ST2421L Keeps Going to Sleep
Hi. I have a Dell ST2421L Monitor and use it as an external monitor with my macbook air. While I'm using it the monitor randomly goes to sleep for a few seconds and then comes back. This happens numerous times while I'm working. This is not a setting on my macbook air. Can anyone help? It's driving me crazy! Thanks!
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Dell-Zohaib R
4 Apprentice
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953 Posts
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September 26th, 2013 11:00
Hi MelanieR85,
We do not test our monitors with any apple proprietary hardware or software. Please check the below mentioned Announcements in Monitors Forum:
Concerning Dell monitors and apple hardware
FAQ Monitor
Hope this helps.
MelanieR85
2 Posts
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September 26th, 2013 18:00
I also tried it with an IBM and it did the same thing.
DELL-Chris M
Community Manager
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September 27th, 2013 07:00
MelanieR85,
When the monitor goes to sleep, are you getting this message, "Entering Power Save Mode"?
The monitor has a VGA, DVI-D, and HDMI ports. Test them all on your IBM and post the results. Be sure you are using the Dell provided VGA and DVI-D cables.