Unsolved
This post is more than 5 years old
2 Posts
0
48709
March 1st, 2016 09:00
Service tag not valid, can't get suport
I bought a new monitor (U24141H) from ebay and the seller says there is a 5 years warranty and advance exchange. I can't verify with the monitor's service tag or express code on dell support online because it can't be found. I called support and they said it is not found. again So I provided him the order number the seller gave me and he said the monitor is covered as stated. I checked the order number and it shows that the seller order a lot of these monitors with a laptop. The support also said that if I need to exchange the monitor i will need to take ownership. I tried doing that and I can't because the service tag is not found.
So how can i get support if the service tag doesn't work.
gentouru
2 Posts
0
March 1st, 2016 14:00
Hi Chris,
I think I may have mislead you. The monitor does have a service tag and express service code. When i put those into the support, they can't be found. So what do you think now? They are lot legit? According to my seller when I questioned him, he said the same thing, just use the order number. This doesn't make any sense. If use order number, why bother printing service tag and esc on the back of the monitor?
thanks
henry
DELL-Chris M
Community Manager
•
56.9K Posts
•
232.1K Points
0
March 1st, 2016 14:00
Because this monitor does not have a service tag number, we cannot create a Dell account for you. Nor can we use the sellers Dell order number to create you an account. If you ever need it exchanged, go back to the top of this Monitor Forum. Open, "FAQ Monitor". Open, "Monitor warranties and replacement instructions". Read the section, "Monitors without a service tag number purchased from resellers (Amazon, Best Buy, Buy.com, Cost Co, Walmart, Sams, other online store, eBay, Craigslist, etc.)". In your case, since the sellers Dell Order number shows 5 years warranty, you would also provide that to Dell Technical Support to verify the warranty period.
DELL-Chris M
Community Manager
•
56.9K Posts
•
232.1K Points
0
March 1st, 2016 15:00
We are going to start adding service tags to all monitors, but I was not aware that this had started yet. What country are you in now? What country was the seller in? Click my username and send me the service tag number via private message.