Unsolved
This post is more than 5 years old
2 Posts
0
522
July 9th, 2019 21:00
U2415, DP, go to sleep after Windows loading screen
I bought my U2415 five months ago. I had this issue before but it was working again after a reboot. Now, the U2415 works fine in bios setting but goes to sleep mode immediately after the Window screen shows up. I tried to use the HDMI and it worked again. However, since I have two monitors, I also want to use the DP. Any, I want know how to fix this issue. My video card only has one HDMI port.
No Events found!
DELL-Chris M
Community Manager
•
56.9K Posts
•
232.1K Points
0
July 10th, 2019 05:00
* From whom did you purchase this U2415? If not purchased directly from Dell, you have to transfer it into your name
* What PC model?
* What Windows operating system?
* What video card model is installed in the PC?
* What is the second monitor model and its video in ports?
* Show in detail how the video card is connecting to both monitors
kienmac
2 Posts
0
July 10th, 2019 21:00
I built my PC 5 months ago. System specs are:
Ryzen 7 2700
16GB 2666MHz DDR4 ram
600w FSP PSU
GeForce GTX 1050 Ti
I am using Windows 10. Except for the GeForce GTX 1050 Ti, my PC parts are brand new. I am using a Samsung LCD and Dell U2415. I connected the mDP to U2415 and HDMI to Samsung ones. Everything worked fine in the past 5 months until last week.
DELL-Chris M
Community Manager
•
56.9K Posts
•
232.1K Points
0
July 11th, 2019 04:00
* Did you allow the Windows 10 1903 update to install last week? If yes, there are many issues with it an non-compatible hardware
* Did you make any driver changes last week?
* Does the GeForce GTX 1050 Ti HDMI out --> HDMI to HDMI cable --> U2415 HDMI in port work?
* Get a DP to DP cable and test =
GeForce GTX 1050 Ti DP out port --> DP to DP cable --> U2415 DP in port