19 Posts

October 9th, 2019 01:00

When I plug the USB upstream cable from my U2713H to my Windows 10 PC, Windows 10 does not recognize the U2713H? Do I need to install some Dell drivers?

Community Manager

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56.9K Posts

October 9th, 2019 05:00

The 2013 U2713H was never tested/validated with Windows 10. Which is why we do not see Windows 10 drivers on the U2713H driver page. Did the U2713H USB hub work on a previous operating system PC?

19 Posts

October 22nd, 2019 11:00

Hi Chris thank you for reply.

I purchased this used monitor and attached to my windows 10 pc and works because I have installed the driver but now after a windows reset doesn't works and I don't remember which driver I have used, maybe I used a driver for windows 7???

Community Manager

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56.9K Posts

October 22nd, 2019 12:00

Possibly you forced the Windows 7 or 8 driver into Windows 10? Did you do the same workaround as found in your older thread? Also see yumichan response here.

19 Posts

October 22nd, 2019 13:00

At the moment I would like to solve the problem of monitor USB ports because I can't use the sd card reader of the monitor.
I would also like to solve the xrite probe problem for calibration.

Community Manager

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56.9K Posts

October 23rd, 2019 05:00

Your choices going forward are to await other users help or to use the Dell Out of Warranty Support offering.

19 Posts

October 23rd, 2019 12:00

seems to be a usb 3 port problem, I switch upstream cable to a usb 2 port and if I insert a pen drive or sd card on monitor ports I can recognize on windiws 10.

I try olso to attach upstrem cable to a PCI express usb adapter but don't works.

 

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