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June 14th, 2019 19:00
U2717D, Service tag not found
I have previously done a 1-to-1 exchange for my Dell U2717D monitor. As I was attempting to add the Service Tag of my replacement monitor into my Dell account, it says "Product not found". Need some help on this please.
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DELL-Chris M
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June 15th, 2019 05:00
The replacement U2717D was refurbished. The replacement could have originated in a different region. This means it will take up to 10 business days for the replacement U2717D service tag number to be "active" on your account. For me to look more closely:
* Click my DELL-name and private message me the original and replacement U2717D service tag numbers and 20 digit alphanumeric serial numbers
* Your full name, shipping address, email, phone