U2718Q, red corners

Question

Hi all,

This is very bad news and bad experience with U2718Q. Now I'm back with a different issue and as I have seen many are experiencing this issue (red corners). I have a theory that it could be due to the Firmware Update M2B102 since before this update there were no reports about this issue and I did not have this issue too, but now I have had this issue since July 2018. Now is when I've gotten the time to write about it. I have tried various methods from various Dell Community posts. Now I theories its because of the Firmware M2B102. The issue started 8 months after purchase, I purchased the monitor New from amazon.com October 23rd 2017. Dell Please produce a fix for this possibly via firmware update

DELL-Chris M · Answer

The only 'fix' on your end is to get an exchange.

DELL-Chris M · Answer

Well how should that go? I'm in Kenya.* Click the link I posted above, 'exchange'. And what exactly causes this issue?* That data was not provided to us. We were told to tell you to exchange them.

Stephen. · Answer

Well how should that go? I'm in Kenya and what exactly causes this issue?

Stephen. · Answer

Okay followed the link, chatted with a support agent the agent gave me a local dell support number for Kenya, I will call tomorrow as I have tried the number and got an automated response that its after hours.

Hopefully they will be able to replace the monitor for me

Are there any other information that I need for this process?

DELL-Chris M · Answer

A copy of your sales invoice for them to see when it was purchased.

Stephen. · Answer

Thank you for the information, I called dell support and currently I just have to wait while they sort some ownership transfer to my region Kenya, already filled the necessary information and the process will take like 7 - 10 business days for that to happen. Then we will see from there.

Stephen. · Answer

Hi Chris M I am happy to inform you that thank you to the information you provided, I finally got my brand new replacement unit in today and its working fine, no red corners, they went with the defective unit, thank you again to all the reps at Dell who assisted me. Now just hoping the new one never develops the same issue the defective one was manufactured June 2017 the new replacement Unit was manufactured April 2018

DELL-Chris M · Answer

Great! For my notes, can you give me the replacement unit 20 digit serial number and A0x revision?

Stephen. · Answer

This are all the info i can find from the monitor   S/N : CN-0FN84K-QDC00-84H-0A4L-A03

DELL-Chris M · Answer

Thanks!

Stephen. · Answer

Hi After 2 days of using the monitor i have noticed it has developed one stuck pixel

The reason im reporting this is because the previous one that i had also developed a stuck pixel after 2 days of use and it never went away

Another thing is when i received this monitors i checked thoroughly and there were no stuck pixel, only to appear a day or two later and at almost similar location, why does this happen, i hope it will not lead to full blown red corner issue again.

And what's Dell's policy on stuck pixels?

DELL-Chris M · Answer

* Go back to the top of the Monitor Forum board* Open, 'FAQ Monitor (updated 9/6/18)'* Open, 'Pixel policy'

WickedToneProduction · Answer

Hey Stephen,

did the red corners got back?

This red corners issues just started today on my U2718Q. I will contact support shortly about that.

I was wondering how your new replacement monitor behave.

Thank you.

tomasszz · Answer

Hi Chris,Red corners seem to be a factory issue. Either panel is faulty or backlight.I've exchanged my unit 3 times. and every single one had this issue after around 1month of work.Unfortunately for this price, I'd like to have a perfectly working unit, so today I/'ve decided to return my unit and get a refund. Anyway, that's my info on this topic.Cheers

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U2718Q, red corners

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