3 Posts
1
3928
XPS 8930, U2719D, no signal from device
I have a Dell U2719D monitor which has been giving me the same problem for quite some time, but now it has rendered itself completely unusable.
I have both and HDMI cable and a DP cable, so I've tried both. No matter what I do, I always get the following errors:
With HDMI cable: "No HDMI signal from your device. Press any key on keyboard or move the mouse to wake it up.". The HDMI cable is new, connected properly, I both press the keyboard and move the mouse. I get no response.
With DP cable: "No DP signal from your device." - The cable is properly connected. I've tried multiple times.
I cannot get the monitor to connect to my Dell PC. It is insanely frustrating to the point where I may have to buy a new monitor if I cannot fix it. I've tried shutting down, disconnecting power, pulling out all cords. Nothing works. Any ideas?
Dell-Brad L
Community Manager
Community Manager
•
2.3K Posts
1
September 3rd, 2021 07:00
Update on this one, service was set up and replaced the motherboard and GPU.
XPS_Man
5 Practitioner
5 Practitioner
•
2.4K Posts
0
July 28th, 2021 21:00
RESET monitor to factory settings
Both ports can not be faulty at the same time. So it's a bad monitor.
Prior calling tech support for a replacement, try a different PC/Laptop
Tirolean
3 Posts
0
July 29th, 2021 06:00
I tried plugging in my wife's laptop into the monitor. It worked immediately - no issues at all. The monitor clearly works. There is something wrong with the connection to my Dell PC. It might be the PC that is the issue?
Tirolean
3 Posts
0
July 29th, 2021 07:00
I have a Dell XPS 8930 running on Windows 10.
Graphics card: NVIDIA(R) GeForce(R) GTX 1650 4GB GDDR5
GPU: 9th Gen Intel(R) Core(TM) i7 9700 (8-Core, 12MB Cache, up to 4.7GHz with Intel(R) Turbo Boost Technology)
My wife's laptop is a Macbook Air so she's on Mac OS.
Last comment which was confirmation of the issue: My wife has exactly the same monitor as me (U2719D). I attempted to connect her monitor to the computer using both the HDMI and DP cord - no luck, same error. That seemed to clue everyone in that if both monitors were working but they couldn't connect to my desktop computer, the issue might've been with the computer. I will follow up with confirmation as a technician is being dispatched, just in case someone else has to deal with this issue.
DELL-Chris M
Community Manager
Community Manager
•
54.3K Posts
0
July 29th, 2021 07:00
* What is your PC model?
* What GPU/video card is in your PC?
* List all of the GPU/video card video out ports
* What operating system?
As a troubleshooting comparison with the working laptop =
* What is your wife's laptop model?
* What GPU/video card is in her laptop?
* List all of the GPU/video card video out ports
* What operating system?
DELL-Jesse L
Moderator
Moderator
•
16.8K Posts
0
July 29th, 2021 08:00
Tirolean,
Yes, let us know the update when the technician arrives.
Dell-Jesse L
DELL-Jesse L
Moderator
Moderator
•
16.8K Posts
0
August 2nd, 2021 11:00
Tirolean,
Following up with you to let you know that the technician should be contacting you on 8-5-2021.
Dell-Jesse L
XPS_Man
5 Practitioner
5 Practitioner
•
2.4K Posts
0
August 2nd, 2021 12:00
I hope they have dispatched both motherboard and GPU.
DELL-Cares
Moderator
Moderator
•
25.1K Posts
0
August 11th, 2021 07:00
Hi Tirolean, we haven't heard from you since our last conversation. We will proceed towards archiving the case in the next 24 hours. Kindly reach out if you need further assistance.
ProdKC
1 Message
0
August 5th, 2023 03:00
What's the solution????