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February 24th, 2019 15:00
U2719DX, shadow along bottom edge
Okay, so just got my U2719DX from Amazon, and I am not very happy. First of all there seems to either a cluster of dead pixels or a piece of dirt behind the screen in the lower right corner. So I was thinking of exchanging it for another one that probably doesn't have this issue. But what got me concerned is that the bottom of the monitor has a noticeably shadow creep, where it looks like there is a shadow creeping into the image from the edge. It's hard to capture in a photo, but you can see a little of this in the attached imaged, where it's noticeably darker at the bottom edge. Are they all like that or did I get a lemon? I am concerned they are all like that. It's very distracting to me, because my taskbar is on the side. I am sure people that have their taskbar at the bottom probably would hardly ever notice it.
DELL-Chris M
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February 25th, 2019 09:00
* For my internal notes, click my name and private message me the monitor service tag number and 20 digit serial number
* You will need to run the disconnected from PC monitor Built-in Diagnostics as described in the User's Guide page 46. You will then post pictures of the Diagnostic screens showing the pixel and shadow creep
chiefster2
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February 25th, 2019 11:00
Dell acknowledges the complaint, but doesn’t think it’s a defect since taskbar covers it up. Seriously Dell? You know next version of Windows 10 will come with a light scheme? That will look like on these monitors.
DELL-Chris M
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February 25th, 2019 11:00
Understood and thanks for the link. That Dell policy document describes your complaint and states it is working by design. You will need to contact Amazon and ask about their return policy.