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November 4th, 2022 13:00

U2723QE, ASUS VivoBook Pro, not connecting

I have a Windows laptop (ASUS VivoBook Pro 17 N705UD, Windows 10 Pro, 64-bit) and a brand new U2723QE Dell Monitor. But after connecting the two with a USB-C cable the laptop display is not showing up on the monitor. Even after installing the drivers nothing shows up on the monitor. There is a ding/chime from the laptop when I connect the monitor, so there seems to be some type of recognition from the laptop that there is an external device connected. Meanwhile, the monitor simply displays "No USB-C Signal from your device" for a few moments, then goes black.
 
For previous monitors I've used I simply plugged them in, turned on the power, connected them to my laptop (HDMI or USB).
 
Any suggestions?
 

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November 5th, 2022 07:00

Per page 12 in the U2723QE User's Guide, be sure that you are connecting to the U2723QE #5 USB-C port (Video + Data) and NOT #15 USB-C downstream port =

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