Please can anyone from Dell confirm that the Dell U3014 Rev A03 monitor is out? If so I was told by someone from Dell Kiran K that wait for the Rev A03 monitor as my current one has horizontal lines problems plus one said being dimmer then the other. I was sent out monitors but same problem so held on to my current one till the Rev A03 came out. I did contact Kiran K but no answer been over 3 weeks so that's the reason posting here so if someone from Dell can please help me with this would really appreciate it Thanks.
All I was told was it should be out in September. I have not received an email stating that A03 was out.
Erm...bit curious since I've got an information from customer support that can buy Rev. 03. from offical web site as below. Who is correct? (of course I'm belong on your side Chris).
|This is an automated email sent from Dell Chat. The following information is a log of your session. Please save the log for your records. Your session ID for this incident is|
|09/09/2013 08:31:15PM||Session Started with Agent (Lakshminadh N)|
|09/09/2013 08:31:15PM||Mitchell LEe: "."|
|09/09/2013 08:31:22PM||Mitchell LEe: "Hi."|
|09/09/2013 08:31:22PM||Agent: "Hi Mitchell"|
|09/09/2013 08:31:31PM||Agent: "Welcome to Dell Parts and Accessories Chat! I am pleased to be your Dell.com Sales Chat Expert!."|
|09/09/2013 08:31:37PM||Mitchell LEe: "regarding monitor U3014, if I buy a one now, which revision should be?"|
|09/09/2013 08:31:46PM||Mitchell LEe: "revision that version of monitor."|
|09/09/2013 08:32:03PM||Agent: "Glad you chatted in today I will be happy to assist you."|
|09/09/2013 08:32:36PM||Mitchell LEe: "Rev. 03? latest? or official public Rev. 02."|
|09/09/2013 08:32:53PM||Agent: "sure just a moment let me check this one for you"|
|09/09/2013 08:32:58PM||Agent: "While I find the information, may I have your phone number so that I can call you back incase we get disconnected."|
|09/09/2013 08:33:20PM||Mitchell LEe: "I'll wait"|
|09/09/2013 08:34:46PM||Mitchell LEe: "xxxxxxxxxxxxx"|
|09/09/2013 08:35:03PM||Agent: "Mitchell here yuo will get .03 version here"|
|09/09/2013 08:35:08PM||Mitchell LEe: "please ignore it that as ping."|
|09/09/2013 08:35:20PM||Agent: "not a problem"|
|09/09/2013 08:35:24PM||Mitchell LEe: "when I buy one from Dell website now?"|
|09/09/2013 08:35:31PM||Agent: "and Where will you be using mostly your monitor ? movies , games or office task ?"|
|09/09/2013 08:35:48PM||Mitchell LEe: "for all purpose since I'm a SOHO"|
|09/09/2013 08:36:40PM||Mitchell LEe: "when I buy one from Dell website now will get Rev. 03. Am I correct?"|
|09/09/2013 08:36:50PM||Agent: "yes absolutely"|
|09/09/2013 08:37:01PM||Mitchell LEe: "Thank you. nothing further then"|
|09/09/2013 08:37:07PM||Session Ended|
|If you require further assistance, please visit us at support.dell.com|
I would also like to know if the chat rep is correct that we can now order new A03 monitors. Chris, do you have an update based on what the chat rep indicated?
Sales told me the same thing. But I cannot find any proof of it. All I can do is watch and see what other users are saying about their purchase.
I tried to swap out my A02 for an A03, and they shipped me another (worse) A02. It took a couple of weeks to try and sort that out, and escalating with support. The were even going to attempt to send me another one with no guarantee that it would be a A03 model so I had them cancel the dispatch. So my support ticket is still open and I am waiting. I really don't want to go through all this garbage again of asking specifically for an A03 and then Dell shipping me an A02. In the US as of 9/12/2013 the tech support person I am in contact with says there is no new updates about when the new revision will be out. So I am coming back around to these forums hoping to see some good news.
I got a call today from Dell Support and as of today they still don't have an A03 model to send me. If that changes in the future I'll post here. Hopefully someone at Dell here on the forums can find out what's going on with the A03 revision. When I started my support ticket I thought the A03 revision was already done in engineering and in the supply channel.