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October 13th, 2020 06:00

U4919DW, KVM, USB hub device disconnect issues, #2

I have a new U4919DW monitor. The monitor is connected to my Lenovo ThinkPad X1 Carbon Gen 7 via USB Type-C connection. I have several peripheral devices hooked up to the U4919DW USB downstream ports so that I can leverage the built-in KVM/USB hub, including a Logitech Webcam, and Microsoft wireless mouse dongle. 

The issue I am having is that when I use multiple peripherals at once (e.g., webcam ), the USB devices will suddenly disconnect. For example, I am able to start a video call (e.g., Zoom), but pretty quickly thereafter the headset will suddenly go dead, or the camera feed will blink out, and I get a bunch of notifications from Windows that devices are disconnecting and reconnecting. When not using these devices, but otherwise having them connected, I do not get any random disconnects. It is as if the built-in USB port is becoming somehow overloaded and causing device disconnects.

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October 13th, 2020 06:00

Thank you! We have received the required details. We will work towards a resolution. You may receive assistance or suggestions from the community members as well. See this users fix here.

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