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October 14th, 2020 10:00
U4919DW, KVM, USB hub device disconnect issues, #3
I am having the same issue and my U4919DW just arrive yesterday. I tried plugging in my Logitech HD webcam and my Leitner headset for a Zoom call. It worked momentarily, but now I am continuously getting messages from Zoom that my default microphone and webcam have been updated. I tried unplugging the headset and just using the webcam, but I am still having the same issue. Please help, I had really high hopes for this monitor!
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NickT_in_SD
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October 14th, 2020 12:00
Well, I'm not glad that someone else is having this problem, but glad in the sense that it's not isolated to me or my particular setup. I get the exact same messages about sound and video settings being updated, and that's a result of the devices being momentarily disconnected from the USB hub in the monitor.
I ordered some certified high-speed USB-C cables and I'm gong to see if those make any difference. I note that when I have my peripherals plugged into the monitor the same way, but I am using a display port video input and an upstream USB 3.1 port, I do not have the same issue.
Wishing you the best of luck getting this resolved.
RemoteCPA
2 Posts
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October 20th, 2020 07:00
@NickT_in_SD Thanks for the update. Unfortunately, after I initially started having issues, the monitor stopped working altogether and would not turn on. I have returned it to Dell because it happened on the second day I had it. I'm not sure if I want to deal with buying another one. Best of luck to you as well! Thanks.