We do not support users going into this FSM (Factory Service Menu). That menu is reserved for our technicians at the service centers. Any changes you make in there that break the monitor will not be covered under the 3 year warranty.
The math is correct. 22347 / 24 = 931 days 2.55 years
22887 / 24 = 953 days 2.61 years
540 hours in 22 days
And it could be that you are at A00 (we are up to A04 on this model), but this is not a justifiable reason to get a monitor exchange. Why, because the monitor functions in all of its capabilities described in the user accessible online User's Guide.
Thanks for your response, Chris. I am not asking for a replacement, I am only asking if this is a firmware bug or not, because it is a weird one. I was going to replace this screen, so I wanted to check out the backlight on time and was unpleasantly surprised (this might hurt the resale value). My old U2711 which had a similar usage pattern until it was moved to a computer that is less seldom used is still up at only ~4500h.
DELL-Chris M
Community Manager
•
56.9K Posts
0
September 11th, 2017 06:00
We do not support users going into this FSM (Factory Service Menu). That menu is reserved for our technicians at the service centers. Any changes you make in there that break the monitor will not be covered under the 3 year warranty.
The math is correct.
22347 / 24 = 931 days 2.55 years
22887 / 24 = 953 days 2.61 years
540 hours in 22 days
And it could be that you are at A00 (we are up to A04 on this model), but this is not a justifiable reason to get a monitor exchange. Why, because the monitor functions in all of its capabilities described in the user accessible online User's Guide.
Necovek
2 Posts
0
September 11th, 2017 08:00
Thanks for your response, Chris. I am not asking for a replacement, I am only asking if this is a firmware bug or not, because it is a weird one. I was going to replace this screen, so I wanted to check out the backlight on time and was unpleasantly surprised (this might hurt the resale value). My old U2711 which had a similar usage pattern until it was moved to a computer that is less seldom used is still up at only ~4500h.