Unsolved
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1646
UP2718Q, after firmware update
Hello,
I recently purchased Dell Ultrasharp UP2718Q. I ran firmware update after which I noticed strange results when changing values of saturation during the manual configuration of colors in "Custom Color" preset mode. I searched the internet for possible solutions, and found this video which accurately represents my issue. I know you already addressed this issue but are there any solutions yet? With firmware version M2T102 the saturation and hue sliders don't work properly in the custom color menu. You can follow the Dell support thread here.
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
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October 15th, 2018 06:00
All you can do is request an exchange.
Pavlicic
6 Posts
0
October 17th, 2018 13:00
So Dell does not plan a future firmware update for this monitor? Would that even resolve the issue?
DELL-Chris M
Community Manager
Community Manager
•
54.9K Posts
0
October 18th, 2018 07:00
So Dell does not plan a future firmware update for this monitor?
* I have no idea what the future may hold. We are given access to a futures timeline of a monitor.
Would that even resolve the issue?
* Unknown.