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4034
July 29th, 2009 21:00
Vertical white line on SP2309W
Used the monitor for about half a year and suddenly got a white vertical line appears about one and half inch to the right edge. The line also exists in self-test mode. Does it mean that it is a hardware problem and need to be repaired?
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youngk
5 Posts
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July 29th, 2009 22:00
Actually I'm using dual monitors and the white line only happens on one of them. Thanks.
SpitfireXVI
67 Posts
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July 29th, 2009 22:00
Have you atempted a diferent monitor? I highly advise this to confirm if you want to find out foryourself.
I could be wrong but im 95% sure its hardware.
DELL-Chris M
Community Manager
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July 30th, 2009 05:00
youngk,
If you only have a monitor order number, you should contact Order Support. If your monitor was purchased tied to a Dell PC, contact Technical Support. They will need the following -
Name:
Email Address:
Shipping address:
Phone number:
Monitor Order number or PC Service Tag number if purchased with a PC:
Monitor 20 digit PPID number found on the back on a label or on the slider card on the left rear:
Reason: SP2309W white vertical line during Self Test (STFC)