Very unpleasant situation with my U2711

I would contact Dell's corporate offices in the U.S and don't take no for an answer. I cannot give you other advice in their forums based on their terms, or else they will ban me, but I can tell you to contact their corporate office, and then go from there...

Here is my answer to the above mail that I received from Dell posted above earlier.

Thanks for your answer,

There are few things that I could not understand in your answer though, and I'd appreciate if you can clarify them for me

1- As you know this particular case started with my not being able to complete the ownership transfer myself using the online tools. Because the seller (the previous owner?) was unreachable, possibly gone out of business. So I asked Dell support "what to do?", and Dell support drove me through multi-hour phone conversations and weeks of waiting (giving the impression that we are progressing) and at the end confirmed that the seller was indeed unreachable. After of all these actions, I'm failing to understand your suggestion of "We suggest you go back to whomever you purchased the equipment from for further assistance". Can you please explain me what do you mean here, my brain is having a real hard time to process this sentence.

2- You say that you trying to protect the seller (previous owner?) in case the monitor is compromised by me, and you asked them if they are OK with the ownership transfer. This is all good, and as a person who spent $1000.00 for a monitor it's assuring, thanks. If I had indeed compromised the monitor, the previous owner would deny the transfer request and possibly you or the previous owner would contact the legal authority. But that didn't happen, they didn't say no, they haven't responded after many queries from different channels. But you are still blocking the transfer which means in spite of all the evidence I have, and despite the lack of any evidence supporting your assumption, you still assume that I might have compromised the monitor. So from this I understand that your policy is that if the previous owner is silent, that means that they oppose the ownership transfer. Is that really the case? Can you please send me the copy of the related user agreement, warranty policy etc that explains the case of previous owner being unreachable/dead/gone-out-of-business.

3- I fail to understand how you manage to protect the previous owner who is missing in this picture. Can you please give me an example case in which you protect the previous owner while the thief would contact you (taking a big risk), providing all the details (receipt etc) and the previous owner not responding the queries? I tried hard but my brain run short to come up with a case where the odds of new owner's claims being false is higher (as in your assumption).

4- As an owner of other Dell monitors, since Dell cares so much about its customers, and protects them from each other, I'd like to know how Dell protects me from sellers who sell the monitors tagged as "3-year warranty" but cheat and deliver the monitor but block the ownership transfer.

5- From where I stand, Dell's actions look as if Dell is avoiding to replace a defective unit with a very common well documented problem (design issue?). What EVIDENCE can you provide me to make me believe that you are trying to protect the previous owner but not avoiding to replace the defective product you sold and received the payment of. Do you have statistics about false positives and false negatives of your policies?

6- Is it possible to reach the number of units which Dell denies to replace/repair each year because of blocked ownership transfers? Are those numbers open to public?

7- After receiving so many different replies from different Dell units and employees, do you still think that I'd believe your claim of "Even if you speak with a supervisor, they will message to you the same information"?

Having said that I insist on escalating this issue, I'll definitely do that either with or without you help.

Thanks in advance for your clarifications.
/Cuneyt

Nice. You kept your composure and stuck with the facts. Now, move up the ladder, and start contacting their corporate office. Find their emails, call their phones, and last do what is within your rights as an American.  I have been very busy all day, and did not have a minute to call them, and I am still waiting to hear from Dell Chris to see, if anyone wants to solve my problem before it gets escalated. I bought 4 brand new monitors,and 1 more on the way in less than 30 days, so 4xu2711 and 1xu3011, and I guarantee you, they will honor their warranty. I have dealt with companies like this in the past. I just would have never even fathomed Dell was one of them. You need to remind them of their obligation, ask fro their terms in writing, and then go from there.

I literally have the EXACT same issue.  I bought from premier_salesmen on amazon in 2010. I have 1 year left in my warranty, and because I don't have the name and zip of the original owner, I can't transfer ownership from them to myself to get the display serviced.  This is complete . I spoke with amazon on the phone but they only confirmed what it says on their website that they can't provide any help other than to direct me to contact the seller who clearly isn't around anymore. I wonder if it'd be possible to at least get the name and zip out of them for the seller's account on amazon? That may be all we need to transfer ownership?

I am having the same problem on an ebay purchase of a dell optiplex 780. Dell says the "current owner" wont allow transfer of warranty and strongly infer that I might be in posession of a stolen pc. Let's see, they can contact "current owner but can not find out if it is or is not stolen? Not believable.  They are dodging warranty rsponsabilities using any excuse they can find. Why doesn't Dell help get all this stolen equipment back to rightfull owners, they should have some descent computer records to facilitate that, they build computers after all. Whoops, I forgot , this is all about increasing profits by not honering ligitamate warranty claims. Did someone say "this is where the fun starts! :)

Lets say someone buys a dell product at a yard sale. They get the computer home and are really happy with it. Then they run the service tag on the-- let's say its a dell pc and the person is thrilled to find some waranty left on it. Then one day needs some help from the Dell support just to find out that the old fella from the yard sale (passed away-- god rest his soul) needs to agree to transfer waranty in order for dell to not infer that the purchaser might have a stolen pc and not give warranty support. How do i get dell warranty policies in writing? And dell transfer policies too? It seems that in this hypothetical situation a seance might be required to get the required info for dell to transfer the warranty. Glitch in the system, maybe?